Italian-Speaking Cybersecurity Customer Experts - Work In Athens, Greece at Mercier Consultancy Group

, , Italy -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

0.0

Posted On

04 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Italian Fluency, Cybersecurity, Customer Support, Technical Troubleshooting, Network Security, Endpoint Protection, Phishing Mitigation, Malware Analysis, Data Privacy, CRM Systems, Ticketing Systems, English Proficiency, Analytical Thinking, Problem Solving, Interpersonal Communication, Incident Escalation

Industry

Business Consulting and Services

Description

Italian-Speaking Cybersecurity Customer ExpertsAbout Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the continent. With a proven track record of placing thousands of professionals in rewarding roles throughout Europe, we pride ourselves on delivering a seamless, supportive, and fully managed candidate experience. At Mercier Consultancy Group, we don't just find you a job — we help you build a career you're proud of. Job Overview We are currently seeking driven and knowledgeable Italian-Speaking Cybersecurity Customer Experts to join a prestigious technology client based on-site in Athens, Greece. This exciting Italian-Speaking Cybersecurity Customer Experts position in Greece places you at the forefront of digital security, where you will serve as the primary point of contact for Italian-speaking clients navigating complex cybersecurity challenges. If you are passionate about technology, fluent in Italian, and eager to advance your career in one of the world's fastest-growing industries, this opportunity was designed for you. Key Responsibilities Provide expert-level customer support to Italian-speaking clients regarding cybersecurity products, services, and incidents via phone, email, and live chat Diagnose and troubleshoot cybersecurity-related issues, including threats, vulnerabilities, account breaches, and software malfunctions, delivering timely and accurate resolutions Guide clients through security protocols, best practices, and threat mitigation strategies in a clear and professional manner Document all customer interactions, technical findings, and case resolutions accurately within the internal CRM and ticketing systems Escalate complex or high-priority cybersecurity incidents to the appropriate internal technical teams, ensuring full continuity and follow-through Monitor emerging cybersecurity trends and threats to remain up to date and provide informed, proactive support to clients Collaborate closely with cross-functional teams including technical support, compliance, and account management to deliver a seamless client experience Contribute to the continuous improvement of support processes, knowledge bases, and internal documentation to enhance overall team performance Native or fluent Italian language skills (both spoken and written) are absolutely essential for this role Valid EU passport or current EU residency status (mandatory requirement) A solid understanding of cybersecurity concepts, including but not limited to network security, endpoint protection, phishing, malware, and data privacy Previous experience in a customer support, technical support, or IT helpdesk environment is highly advantageous Strong analytical and problem-solving abilities with a methodical, detail-oriented approach to issue resolution Excellent interpersonal and communication skills with a natural ability to explain complex technical concepts to non-technical audiences A good working knowledge of English for internal communication and system use is beneficial What We Offer Competitive Monthly Salary reflecting your expertise and experience Fully Paid Training Programme to set you up for success from day one Comprehensive Health Insurance coverage Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival Monthly Performance Bonus rewarding your dedication and results 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional annual earning potential A dynamic, multicultural, and professionally stimulating work environment in the heart of Athens Ongoing career development opportunities within a globally connected organisation And Much More... Life in Greece Relocating to Greece means embracing one of Europe's most captivating and culturally rich destinations. Greece is blessed with over 250 days of sunshine per year, a breathtaking Mediterranean coastline, and a history that has shaped Western civilisation itself. Athens, the vibrant capital of Greece, is a city that perfectly balances ancient heritage with a thriving modern urban culture — from its world-famous archaeological landmarks to its buzzing neighbourhoods, rooftop bars, and internationally celebrated art and music scenes. Living and working in Greece truly offers an unparalleled quality of life that few European cities can match. Beyond the sunshine and history, Greece is renowned for its warm hospitality, extraordinary cuisine, and an exceptionally relaxed pace of life that promotes genuine work-life balance. The cost of living in Greece remains highly competitive compared to other Western European countries, allowing you to enjoy a premium lifestyle without compromise. Whether you are exploring the islands on a weekend escape, dining on fresh seafood by the Aegean, or simply savouring a coffee in a sun-drenched Athenian square, Greece has a way of making every day feel like an adventure. For Italian-speaking professionals seeking exciting jobs in Greece, this is truly an unmissable opportunity to thrive both professionally and personally. How to Apply Are you ready to take the next step in your career and secure one of the most exciting Italian-speaking jobs available in Europe today? This Italian-Speaking Cybersecurity Customer Experts position in Greece is an outstanding opportunity that combines professional growth, exceptional benefits, and the adventure of living in one of the world's most beloved countries. We welcome applications from talented Italian-speaking professionals across Europe who are eager to make their mark in the cybersecurity sector. Click Apply Now to submit your application and a member of the Mercier Consultancy Group talent team will be in touch with you promptly. We look forward to welcoming you aboard and helping you launch the next exciting chapter of your career — in the heart of Greece.

Responsibilities

Provide expert-level cybersecurity support to Italian-speaking clients via phone, email, and chat to resolve technical incidents. Diagnose threats and vulnerabilities while documenting interactions in CRM systems and escalating high-priority cases to technical teams.