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Italian-Speaking Cybersecurity Customer Experts - Work In Greece at Mercier Consultancy Group

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

0.0

Posted On

23 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Italian Fluency, Cybersecurity, Customer Support, Troubleshooting, CRM Software, Analytical Skills, Problem-Solving, English Proficiency, Technical Support, Communication Skills

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is currently seeking Italian-Speaking Cybersecurity Customer Experts to join our growing team in Greece. This position involves providing specialized customer support to Italian-speaking clients, helping them safeguard their digital assets through our cybersecurity solutions. Join us for a rewarding career opportunity to develop your skills and work in a collaborative and innovative environment. Key Responsibilities Provide expert-level customer support to Italian-speaking clients via phone, email, and chat on cybersecurity products and services. Troubleshoot and resolve security-related customer issues efficiently and professionally. Advise customers on best practices for cybersecurity and effective use of security technologies. Maintain accurate records of interactions and technical information using CRM tools. Collaborate with technical teams to escalate and solve complex cybersecurity challenges. Stay current with the latest cybersecurity trends and developments to provide up-to-date support. Fluent in Italian (both written and spoken) is mandatory; English proficiency is a plus. Prior experience in customer support or a related role, preferably within cybersecurity or IT security. Good understanding of cybersecurity concepts, threats, and technologies. Strong communication, problem-solving, and analytical skills focused on customer satisfaction. Ability to multitask effectively and work well under pressure in a fast-paced environment. Experience with CRM software and customer support platforms. Passion for cybersecurity and eagerness to continuously learn and adapt. Competitive Monthly Salary Fully Paid Training Fully Paid Relocation Package Monthly Performance Bonus Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

Provide expert-level cybersecurity support to Italian-speaking clients via phone, email, and chat. Troubleshoot security issues and advise customers on best practices for safeguarding digital assets.