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Italian Speaking Email Support Specialist at Mercier Consultancy

, , Italy -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Italian, Fluency In English, Written Communication, Verbal Communication, Customer Service, Email Support, Problem-Solving, Attention To Detail, Client-Oriented, CRM Software, Email Support Tools

Industry

Holding Companies

Description

Mercier Consultancy is delighted to announce an opportunity for an Italian Speaking Email Support Specialist to join our vibrant team! In this crucial position, you will provide exceptional email support to our Italian-speaking customers, ensuring their questions and concerns are handled with care and professionalism. As an Italian Speaking Email Support Specialist, your primary responsibilities will include addressing client inquiries, resolving issues, and offering assistance regarding our services. Your fluency in Italian will be vital for clear communication and fostering positive customer relationships. Responsibilities Respond to client inquiries and support requests via email in Italian Efficiently troubleshoot and resolve client issues to ensure high levels of satisfaction Document all client interactions accurately in our CRM system Provide comprehensive information about products and services as needed Collaborate with cross-functional teams to resolve more complex customer issues Gather and analyze client feedback to help improve support processes Uphold a positive and professional image of Mercier Consultancy in all communications Fluency in Italian and English, with strong written and verbal communication skills Previous experience in customer service or email support preferred Outstanding problem-solving skills and attention to detail Ability to work independently and manage multiple tasks effectively Client-oriented approach with a passion for delivering excellent service Familiarity with email support tools and CRM software is a plus Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel And More...

Responsibilities

The Italian Speaking Email Support Specialist will respond to client inquiries and support requests via email in Italian, troubleshoot and resolve client issues, and document all interactions in the CRM system. They will also provide information about products and services and collaborate with cross-functional teams to address complex issues.