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Italian-Speaking For Online Streaming Service - Work In Greece - Paid Reloc at Mercier Consultancy Group

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

0.0

Posted On

23 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Italian Fluency, Customer Service, Technical Troubleshooting, CRM Proficiency, English Proficiency, Communication Skills, Problem Solving, Account Management

Industry

Business Consulting and Services

Description

Mercier Consultancy Group is excited to announce a rewarding opportunity for Italian-speaking professionals to join a leading Online Streaming Service team in Greece. This position offers paid relocation, allowing you to begin a new chapter in a vibrant country while working in a dynamic and fast-paced industry. As a member of the customer service team, you will play a vital role in supporting Italian-speaking customers, ensuring their satisfaction and fostering positive user experiences. Key Responsibilities Provide excellent customer service and support to Italian-speaking subscribers through various communication channels including phone, email, and chat. Address questions related to subscriptions, billing, technical issues, and content availability. Guide customers through troubleshooting streaming problems and account management. Maintain accurate records of customer interactions and document solutions in CRM platforms. Collaborate closely with technical and operational teams to resolve complex issues promptly. Stay updated on new content releases, features, and company policies to provide informed assistance. Native or fluent Italian speaker with strong written and verbal communication skills. Previous experience in customer service or support roles, ideally within the online streaming or entertainment industry. Good command of English is advantageous. Problem-solving mindset with the ability to handle technical inquiries effectively. Comfortable working in a fast-paced, remote or on-site environment in Greece. Flexibility to work various shifts as per scheduling needs. Willingness to relocate to Greece with paid relocation assistance provided by the company. Proficiency with CRM systems and basic computer skills. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Provide high-quality customer support to Italian-speaking subscribers via phone, email, and chat regarding subscriptions and technical issues. Collaborate with technical teams to resolve complex problems and maintain accurate customer records in CRM platforms.