Italian Speaking Support Agent For Credit Card Company - Work In Greece at Mercier Consultancy MD

, , Poland -

Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Italian Language, Communication Skills, Interpersonal Skills, Problem Solving, CRM Systems, Financial Services Knowledge, Teamwork, Proactive Attitude, Multitasking, Customer Satisfaction, Complaint Resolution, Account Management, Transaction Inquiry, Dynamic Environment

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to announce an opening for an Italian Speaking Support Agent to join our team for a renowned credit card company. This position is based in Greece, offering a fantastic opportunity for individuals eager to provide quality customer support in the financial services sector. As an Italian Speaking Support Agent, you will assist Italian-speaking customers with inquiries related to their credit card accounts, ensuring they receive the best possible service. Key Responsibilities Provide exemplary customer service to Italian-speaking clients via phone, email, and live chat. Assist customers with inquiries regarding account details, transactions, and credit card features. Effectively resolve customer complaints and issues to maintain high satisfaction rates. Document all customer interactions and issues within our CRM system for tracking and follow-up. Collaborate with other departments to ensure a seamless experience for clients and address more complex inquiries. Stay updated on company policies, services, and industry trends to provide accurate information to customers. Fluency in Italian (both written and spoken) is essential; proficiency in English is an advantage. Previous experience in customer support roles, preferably in the financial services or credit card sector. Excellent communication and interpersonal skills with a focus on customer satisfaction. Able to manage multiple inquiries and prioritize workload effectively. Familiarity with CRM systems and financial service tools is a plus. A proactive attitude and a willingness to assist customers with a positive approach. Desire to work in a dynamic and team-oriented environment. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

The Italian Speaking Support Agent will provide exemplary customer service to Italian-speaking clients through various communication channels. They will assist with inquiries related to credit card accounts and resolve customer complaints to ensure high satisfaction rates.