Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Italian-Speaking Video Streaming Customer Experts - Work In Greece at Mercier Consultancy Group

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

0.0

Posted On

05 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Italian Fluency, Customer Service, Technical Troubleshooting, CRM Software, Digital Communication Tools, Account Management, English Proficiency, Communication Skills

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is currently hiring Italian-Speaking Video Streaming Customer Experts to join our team in Greece. This role offers an excellent opportunity for those passionate about video streaming services and keen to support Italian-speaking customers with professionalism and care. You will be responsible for delivering outstanding customer service to ensure a positive streaming experience. Key Responsibilities Provide exceptional customer support in Italian through phone, email, and chat, addressing inquiries related to video streaming services. Assist customers with account management, subscription inquiries, and basic technical troubleshooting. Keep accurate and detailed records of customer interactions within CRM systems. Stay updated on video streaming products, features, and promotional offers to inform customers effectively. Collaborate within the team to enhance customer service quality and resolve issues promptly. Identify and escalate complex customer issues to the appropriate departments when necessary. Fluent Italian language skills (spoken and written) are required; proficiency in English is a plus. Prior experience in customer service, especially within the video streaming or technology sectors, is preferred. Excellent communication skills and strong customer orientation. Basic technical knowledge to assist with troubleshooting of video streaming services. Experience with CRM software and digital communication tools. Ability to work well independently and collaboratively within a team environment in Greece. Willingness to work flexible shifts, including evenings and weekends, as necessary. Competitive Monthly Salary Fully Paid Training Fully Paid Relocation Package Monthly Performance Bonus Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

Provide exceptional customer support in Italian via phone, email, and chat for video streaming services. Handle account management, technical troubleshooting, and maintain detailed records in CRM systems.