Italian Speaking VIP Manager at JobMatchingPartner

Limassol, Cyprus, Cyprus -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

42000.0

Posted On

23 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Native Italian Speaker, Communication Skills, B2C VIP Management, iGaming Experience, Customer Engagement, Relationship Management, KPI Evaluation, Problem Solving, Event Management, Promotion Development, English Fluency, Sportsbook Experience

Industry

Staffing and Recruiting

Description

We are looking for an experienced VIP manager, for the Italian speaking market, who absolutely LOVES working within the iGaming industry, engaging with players, and who is extremely results-oriented. Being a native Italian speaker is a requirement for this role, as you will be chatting with VIPs, creating promotions, and handling phone calls. Therefore, your communication skills must be top-notch. Basic salary from €26-42K + comprehensive bonus scheme of up to €5K/month if you hit your KPIs! The role is office-bound in Limassol, Cyprus. Role & Responsibilities Engage with VIP clients via chat, email and phone Develop and sustain solid relationships with VIP client Assess and resolve clients' issue Meet VIP players for streamed and live event Evaluate and provide feedback on various segments relating to KPI performanc Meet or exceed KPI target Take active part in developing and implementing VIP programs and initiatives Required Skills & Experience Native in Italian Native / C2 level communication-skills in written Italian Fluent communication skills in English, both written and spoken 2+ years' proven track record of working with B2C VIP management within igaming / online casino operations Experience of working also with Sportsbook players would be an asset Previous experience of working with VIP players on the Italian market in igaming is a non-negotiable requirement and the basic salary will reflect experience About this role Office-based in Limassol (no remote flexibility, only late shifts can be worked from home) Up to €42K gross starting salary Comprehensive bonus scheme of up to €5000/month !!! No night shifts Shifts are scheduled between 09:00 and 02:00 Late shifts can be worked from home A range of benefits You can earn more than €100K in this job incl bonuses!!! Apply with your detailed CV in English, per favore. *JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.

Responsibilities

Engage with VIP clients through various communication channels and develop strong relationships with them. Assess and resolve client issues while meeting or exceeding KPI targets.