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Italian Support Agent for a Global Logistics Firm - Work In Greece at Mercier Consultancy MD

, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Italian Language, Communication Skills, Problem-Solving, Logistics Knowledge, CRM Systems, Multitasking, Proactive Attitude

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is seeking an enthusiastic Italian Support Agent to join our team at a prominent global logistics firm. This position is based in Greece and offers a unique opportunity for individuals interested in the logistics industry and customer support. In this role, you will be responsible for assisting our Italian-speaking clients, ensuring their needs are met and providing a positive customer experience. Key Responsibilities Provide exceptional customer service to Italian-speaking clients via phone, email, and live chat. Assist customers with inquiries related to shipments, logistics services, and tracking information. Effectively resolve customer issues and complaints to maintain high satisfaction levels. Document all customer interactions and issues in our CRM system for accurate tracking and follow-up. Work closely with other departments to ensure a seamless experience for clients and to address complex inquiries. Stay updated on logistics regulations, services, and company policies to provide accurate information to customers. Fluency in Italian (both written and spoken) is essential; proficiency in English is beneficial. Previous experience in customer support roles, preferably in logistics or related fields. Excellent communication and problem-solving skills with a strong customer-focus. Able to juggle multiple inquiries and prioritize duties effectively. Familiarity with CRM systems and logistics software is advantageous. A proactive attitude and a desire to assist customers promptly. Willingness to work in a dynamic and collaborative environment. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

The Italian Support Agent will provide exceptional customer service to Italian-speaking clients, assisting them with inquiries related to shipments and logistics services. They will also resolve customer issues and document interactions in the CRM system.