Italian Support Specialist for US Parcel Service - Work In Greece at Mercier Consultancy MD

, , Italy -

Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

0.0

Posted On

28 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Italian, Customer Support, Logistics, Communication Skills, Problem-Solving Skills, Customer-Centric Approach, Multi-Tasking, Prioritization, Customer Service Software, CRM Systems, Team Player, Adaptability, Attention To Detail

Industry

Business Consulting and Services

Description

Join the dynamic team at Mercier Consultancy MD as an Italian Support Specialist for a leading US Parcel Service! This role is based in Greece and offers you the opportunity to connect with Italian-speaking customers, assisting them with their shipping and logistics needs. Your dedication to providing exceptional support will ensure customer satisfaction and contribute to our mission of excellence. Your Role As an Italian Support Specialist, you will be responsible for resolving customer inquiries related to parcel delivery and logistics. Utilizing your fluency in Italian, you will communicate effectively with customers through various channels, ensuring that their experiences with our services are seamless and positive. Key Responsibilities Handle inbound customer inquiries in Italian via phone, chat, and email regarding parcel services. Provide accurate information about shipping options, tracking, and delivery times. Troubleshoot issues and resolve customer concerns with a focus on first-contact resolution. Maintain detailed records of customer interactions and feedback for quality assurance. Collaborate with the logistics team to ensure prompt and effective service delivery. Stay informed about operational updates and service changes to relay accurate information to customers. Fluency in Italian (oral and written) is required; proficiency in English is a plus. Experience in customer support, particularly in logistics or parcel services, is desired. Excellent communication and problem-solving skills, with a customer-centric approach. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Proficiency with customer service software and CRM systems. A positive attitude and strong team player mentality. Willingness to learn and adapt to new processes quickly. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

As an Italian Support Specialist, you will resolve customer inquiries related to parcel delivery and logistics. You will communicate effectively with customers in Italian through various channels to ensure positive experiences with our services.