Job Description
Italy Customer Operations Intern | 6 months |Milan
For our Italian office in Milan, Amplifon is looking for a talented person to join our Customer Operations team. You will have the opportunity to work in a big transformation project in a truly fast-paced environment in a business constantly evolving, with great empowerment and growth opportunities.
Does the opportunity sound interesting to you?
We consider interns as responsible team members who can have an impact starting from the day 1.

You’ll be in charge of:

• Managing and coordinating the customer care channels and shops tickets;
• Tracking and monitoring of contact centers quality;
• Tracking and monitoring of performance results across the different contact points (TV, Digital, CRM);
• Delivering business and customer care campaigns, and liaising with external and internal stakeholders;

You are the right person if you:

• Have a background in Economics, Management, Marketing, Communication or similar
• Speak Italian and English fluently
• Possess a good command of Microsoft Office (Power Point & Excel)
• Are a problem-solver with a lateral thinking mindset, able to identify creative solutions and workarounds in a dynamic environment
• Are energetic, flexible, committed and positive

Curious about who you’ll be working with? Take a peek at the manager’s profile here: @Pasquale Esposito
What else?

Besides the challenging and interesting opportunity, we offer:

• 6 months internship in our Italy Headquarters located in Via Vezza d’Oglio 7.
• Competitive monthly reimbursement.
• Full time experience, Monday to Friday from 9am to 6pm (light flexibility can be agreed internally with the team you’ll be working with!).
• Home office? YES! Amplifon is working on boosting a Winning Culture that will lead our employees towards the future, starting from the improvement of our Winning Workplace. Aligned to this goal, we offer employees the possibility to work 9 days/month remotely
• Ticket restaurants worth 8 euros for each working day.

Amplifon is an Italian multinational company and the global leader in hearing care solutions and services. With over 20,000 professionals and a network of 10,000 points of sale in 26 countries, Amplifon helps people rediscover the emotions of sound. The company values people as the key to its success, offering growth opportunities in a multicultural and international environment.
Amplifon has been recognized as a “Top Employer 2025” in Europe, North America and Latin America, Australia and New Zeland by the Top Employers Institute. Additionally, we are proud to be the first Italian multinational to be certified among the Global “Leading Employers” 2025. This recognition spans all 26 countries where we operate.
Are you ready to embark on a journey and amplify your potential? Amp Up Your Career, apply now

Please refer the Job description for details