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Itil Analyst (West Bend AMS) at Inetum

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ITIL v3, ITIL v4, Incident Management, Problem Management, Change Management, Knowledge Management, Technical Documentation, Operational Artifacts, Runbooks, Process Flow Diagrams, Knowledge Articles, Service-Oriented Environment, Managed Operations Environment

Industry

IT Services and IT Consulting

Description

Company Description Somos un grupo internacional de consultoría digital ágil. En la era de la post transformación digital, nos esforzamos por permitir que cada uno de nuestros 27 000 profesionales se renueve continuamente viviendo de manera positiva su propio flow digital. Cada uno de ellos puede moldear su trayectoria profesional de acuerdo con sus preferencias, emprender de forma práctica para construir junto a sus clientes un mundo más positivo, innovar localmente en 26 países y armonizar su carrera profesional con su bienestar personal. Job Description ITIL v3 or v4 Foundation certification is required; higher-level certifications are a plus. Demonstrable experience implementing or working within an ITIL framework, with deep knowledge of Incident, Problem, Change, and Knowledge Management. Proven experience in a service-oriented or managed operations environment. Exceptional ability to write clear, concise, and accurate technical documentation for a variety of audiences. Experience creating operational artifacts such as runbooks, process flow diagrams, and knowledge articles from scratch.

Responsibilities

The ITIL Analyst will implement and work within an ITIL framework, focusing on Incident, Problem, Change, and Knowledge Management. They will create operational artifacts and ensure clear technical documentation for various audiences.