ITIL/ITSM process Project Program Management Advisor at NTT DATA

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ITIL, ITSM, Project Management, Service Delivery, Data Analysis, Automation, Cross-Functional Collaboration, Statistical Analysis, Data Mining, Efficiency Improvement, Six Sigma, LEAN, Business Strategy, Innovation, Operational Improvement, Monitoring Tools

Industry

IT Services and IT Consulting

Description

Req ID: 321378 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ITIL/ITSM process Project Program Management Advisor to join our team in Bengaluru, Karnātaka (IN-KA), India (IN). Responsibility and ownership of Service Delivery improvement programs across our Data Center Service lines for Account's YoY efficiency Deliver data-driven thought leadership and creativity for operational improvement. Evaluate Automation deployment to determine higher adoption and drive improving automation capability and efficiency. Work on complex problems to track and drive actions across cross-functional teams. Analyzes the Service Level achievements compared to SLA's. Apply statistical data analysis & data mining techniques to establish a baseline and find the gaps/opportunities in delivery transformation. Driving the efficiency and effectiveness of the ITSM processes by leveraging Data generated from various sources of Enterprise IT Systems & Monitoring tools. Identification and Implementation of Automation within IT Infrastructure Managed Services Six Sigma/LEAN based approach & management of all on-going improvement initiatives as well as controlling and reporting on sustaining initiatives. Proactively identify and own the execution of Improvement opportunities in conjunction with customer's Business Strategy & Innovation --- About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Responsibilities

The role involves responsibility and ownership of Service Delivery improvement programs across Data Center Service lines, focusing on year-over-year efficiency. It also includes evaluating automation deployment and driving operational improvements through data-driven strategies.