Job Ref: GLE2411
Branch: The Gleneagles Hotel
Location: The Gleneagles Hotel, Auchterarder
Salary/Benefits: £29,952 per annum
Contract type: Permanent
Hours: Full Time
Hours per week: 39
Posted date: 07/02/2025
Closing date: 09/03/2025

COME AND JOIN US …

We are currently seeking an analytical, methodical and process driven ITIL L1/2 Engineer to join our IT Team.
The on target earning potential for this role is £29,952 / per annum - comprising a base salary of £24,952 plus a qualified estimate of £5,000 in gratuities and service charge.* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards

• As the first point of contact for IT-related issues, you’ll provide exceptional customer service to all of our end users, supporting our L2/3 engineers to ensure a stable and reliable IT environment, enhancing our service wherever possible
• Logging, diagnosing, and resolving technical issues following ITIL processes, escalating where necessary to our L2/3 engineers
• Providing hands-on troubleshooting for hardware, software, network, and system issues
• Managing and maintaining our IT service desk tickets, ensuring swift and professional resolution with regular updates and communication with our users
• Assisting in the setup, configuration, and maintenance of laptops, desktops, mobile devices, and peripherals
• Supporting our people staff with IT training and guidance, using your well-honed skills and expertise to enhance digital literacy, always in a warm and thoughtful way
• Administering user accounts and access permissions in Active Directory, Microsoft 365, and other enterprise platforms
• Following ITIL-aligned incident, request, and problem management processes; ensuring accurate documentation of IT issues, resolutions, and user support guides
• Assisting in proactive system monitoring to identify potential issues before they escalate; supporting basic network troubleshooting, including connectivity issues, Wi-Fi access, and VPN problems, including VoIP and telephony system support
• Assist with IT projects such as system upgrades, new technology rollouts, and hardware refreshes
• Ensuring adherence to cybersecurity policies and best practices to protect our guest and business data
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way