Details
Open Date 08/26/2025
Requisition Number PRN42930B
Job Title Business Data Analyst Sr
Working Title ITIL Process Analyst Sr.
Job Grade G
FLSA Code Computer Employee
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day

WORK SCHEDULE SUMMARY

Typically 8am to 5 pm with some variability depending on support need.
VP Area President
Department 01555 - UIT INFRASTRUCTURE & OPS
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $88,000 - $103,000
Close Date 09/08/2025

JOB SUMMARY

The ITIL Process Analyst Sr is accountable to ensure proper designing, implementing, evaluating, and improving service management practices. Provides mentorship to junior analysts.

MINIMUM QUALIFICATIONS

Requires a bachelor’s degree in area of specialty or equivalency (one year of education can be substituted for two years of related work experience). Four to six years of experience in the field or in a related area required.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

• Maintains analytics process and procedures.
• Analyzes incident data for problem identification and addition into problems process.
• Fully documents all problems, reviewing trends for proactively identify chronic problems. Continues evaluates and assesses the effectiveness of the problem resolution and recommend improvements.
• Engages stakeholders in robust conversations about service issues.
• Tracks and analyzes Key Performance Indicators (KPIs) for a large, enterprise virtual environment. Provides suggestions and guidance in order to meet business needs.
• Meets regularly with IT teams to facilitate process improvement and prioritize multiple projects. Prepares accurate and detailed reports including specifications, timelines, status and individual responsibilities.
• Creates monthly status and statistical reports and strategic presentations.
• Proactively promotes the adoption of the process to prevent problems.
• Assists with the documentation of implementation and installation guidelines as directed by senior Team members.
• Ability to manage business relationships.
• Ability to manage multiple projects at once.
• Ability to analyze and document complex business processes.
• Ability to think analytically and offer guidance to the team regarding business solutions.
• Ability to gather and interpret relevant data and information.
• Ability to prepare written and verbal communications for projects.
• Demonstrated Service Management knowledge in key ITSM processes such as Incident Management, Problem Management, Change Management, Release Management, Service Level Management and Knowledge Management.
• Proven track record of communicating best practices and procedures.