ITIl_V4_Salesforce_Trainer at Bosch Group

Bangalore, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ITIL, Salesforce, Training, Facilitation, Service Cloud, Service Console, Problem Management, Change Management, Incident Management, Customer Satisfaction, Service Value System, Remote Monitoring, Field Services, Logistics, Service Engineering, Interactive Sessions

Industry

Software Development

Description

Company Description Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. Job Description Roles & Responsibilities : ITIL v4 Trainer on Salesforce Service Console (OT & Field Services Context) We are looking for an experienced ITIL v4 Trainer with strong Salesforce Service Console expertise to design and deliver a custom, platform-based ITIL training program for our client. This is not a generic ITIL course; the training must be practical, contextual, and mapped to real service operations executed on Salesforce. The target audience is globally distributed. The trainer must be capable of delivering high-impact virtual training to a diverse, multi-geography audience. Ideal Trainer Profile: A senior ITIL practitioner who can engage a global audience and teach ITIL practically through Salesforce, grounded in real service operations rather than theory. Key Responsibilities: · Design and deliver a custom ITIL v4 training curriculum aligned to business service operations · Develop custom learning paths for o Develop custom learning paths for o Service practitioners (remote, field, logistics) o Service engineering (L2/L3, RCA, problem management) · Map ITIL practices to Salesforce Service Console workflows and objects (Cases, Work Orders, Assets, Knowledge, Field Service) · Deliver virtual instructor-led workshops to a global audience across multiple time zones · Drive high engagement through interactive sessions, real-life scenarios, and practical exercises · Demonstrate application of ITIL across: Remote Monitoring & Diagnostics, Field Services, Service Engineering, Spare Parts & Logistics · Enable teams to apply ITIL for improving service outcomes (availability, MTTR, SLA, customer satisfaction) Qualifications Mandatory/requires Skills : ITIL · ITIL v4 certification (Managing Professional preferred) · Proven experience delivering custom ITIL v4 training, not just certification coaching · Strong hands-on knowledge of ITIL v4 practices · Strong understanding of ITIL Service Value System, ITIL practices (Incident, Problem, Change, Request, Knowledge, SLA, CSI), Service design, transition, and operations concepts. Salesforce · Strong functional understanding of Salesforce Service Cloud / Service Console · Ability to demonstrate ITIL workflows directly on Salesforce. · Prior experience in Salesforce implementations, consulting, or solution design is highly preferred. Training and Facilitation · Proven experience delivering virtual training to global, multi-cultural audiences · Proven experience delivering custom enterprise training (not just certification) · Excellent facilitation, communication, and stakeholder management skills Nice-to-Have Experience in OT / industrial services Exposure to Field Service Management (FSM) solutions Experience with service maturity assessments and adoption roadmaps Background in remote operations, engineering services, or asset-heavy environments Deliverables Expected Customized ITIL-on-Salesforce training curriculum and agenda Role-specific training modules and learning paths for Leadership, Practitioners, and Engineers Training deck and participant material Customer-specific case studies and exercises Post-training reference material Content must not be ‘off-the-shelf ITIL’. The trainer is accountable for custom development and contextualization to Salesforce Service Console tools, terminology and adapt to customer’s KPIs, and operating reality. What This Role Is NOT Not a generic ITIL certification trainer role Not a Salesforce configuration or development role Not a service transformation or consulting engagement Not focused on tool selection or organizational redesign Legal Entity: Bosch Global Software Technologies Private Limited

Responsibilities

Design and deliver a custom ITIL v4 training curriculum aligned to business service operations. Deliver virtual instructor-led workshops to a global audience across multiple time zones.