ITM Customer Service Representative at BTC Bank

Fayette, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Teller Transactions, Video Technology, Cash Handling, Account Management, Problem Resolution, Cross-selling, Communication Skills, Confidentiality, Digital Devices, ITM Operation, Data Entry, Balancing, Loan Payments, Customer Relations

Industry

Banking

Description

About BTC Bank BTC Bank is a community bank founded on the traditional values of personal customer service. Our continued tradition of serving our friends and neighbors with courteous, professional banking services maintains its standard of excellence today. We strongly support our local communities. We are proud of the roots of our past and prepared for the growth in our future. Work Location: This position will be based in the Fayette, MO location. Hours: 40 hours per week, ITM hours run 7am -7pm, including Saturday rotation 8am-2pm Job Title: ITM Teller and Customer Service Representative Reports To: Market President Job Purpose: Customer service representative conducting teller transactions for an Interactive Teller Machine and responding to customer inquiries via video and audio meetings. Duties and Responsibilities: * Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers, stop payments, inquiries about bank deposit products and service charges, inquiries about debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties. * Open all types of deposit accounts. * Process branch proof thru machine and balance daily. * Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary, including printing statement and check copies. * Cross-sell bank products and services based on customer’s needs. * Count, check and package coins and currency. * Balance cash drawer at the end of the shift and compare totaled amounts to computer-generated proof sheet. Report any discrepancies to the supervisor as necessary. * Ensure that the teller station is properly stocked with forms, supplies, etc. * Report malfunctions of ITM terminals and other equipment used at the teller station. * Protect customer confidentiality and privacy. * Ensure that proper identification and endorsements are obtained for all transactions. * Use a combination of touch screens and video technology to offer a virtual and interactive version of an in-person banking experience. * Assist customers through the process by providing step-by-step guidance through the ITM process. * Assist customers with all routine teller machine transactions such as cash and check deposits, cash withdrawals, transfers and account balance inquiries. * Project good customer relations while conveying a positive banking and customer service experience utilizing video technology. * Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. * Cashes checks, process cash advances and process withdrawals; pays out money after verification of signatures and customer balances. * Promote and explain other financial institution services such as consumer and mortgage loans, IRAs, certificate of deposit, safe deposit boxes, traveler’s checks and money orders. * Receive mortgage, consumer loan and other payments and ensures the payments match balances due. Enter payments into computer and generate customer receipts. * Place holds on accounts for uncollected funds. * Other duties as assigned. Qualifications: * High school diploma or equivalent. * Previous cash handling experience preferred. * Excellent verbal and written communication skills, including ability to clearly and effectively communicate through interactive digital devices. * Friendly and engaging personality with the ability to build a relationship through an interactive screen. * Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. * Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. * Provide a clean and neat appearance for webcam interactions, which includes BTC branded clothing. Working Conditions: * This job operates in a clerical office setting and will utilize a webcam and headset. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Requirements: * This position requires manual dexterity, the ability to lift files and open filing cabinets. This position requires bending, stooping or standing as necessary. * Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. * Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. * Must be able to communicate with others effectively both in-person and on the telephone via a headset. To learn more about BTC Bank visit www.btcbank.bank! EOE/Veterans/Disabled

Responsibilities

This role involves conducting teller transactions via an Interactive Teller Machine (ITM) and responding to customer inquiries through video and audio meetings, handling routine account requests and opening deposit accounts. Responsibilities also include processing branch proof, researching customer problems, cross-selling bank products, and managing cash drawer balancing and supplies.