ITOT Support Engineer at Dawar Consulting, Inc.

Hillsboro, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

60.0

Posted On

21 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Windows, macOS, Linux, Mobile Devices, GMP, MES, DCS, SCADA, Networking, Customer Service, Communication, Teamwork, Incident Management, Documentation, Troubleshooting

Industry

IT Services and IT Consulting

Description

Our client, a world leader in the life sciences and diagnostics industry, is looking for a “ITOT Support Engineer” in Hillsboro, OR Duration: Long Term Contract PR: $60/hr on W2 with medical benefits We are seeking an IT/OT Support Engineer to provide hands-on technical support for Client's GxP Manufacturing and Quality environments. This role supports a complex, 24x7 mission-critical operation, delivering high-quality end user support across hardware, software, and manufacturing systems. The ideal candidate communicates effectively with both technical and non-technical users, contributes to documentation and training, and partners closely with Automation and Global IT/OT teams to support and standardize manufacturing operations. Key Responsibilities Provide onsite technical support for Windows, macOS, Linux, and mobile devices in GMP shop-floor and laboratory environments. Support enterprise and departmental applications, including MES, DCS, and SCADA systems in collaboration with Automation teams. Install, configure, upgrade, and troubleshoot software, operating systems, printers, and peripherals. Support network connectivity including LAN, WAN, wireless, and VPN. Manage user accounts, access rights, devices, and print queues in compliance with GxP standards. Open, track, and resolve incidents and service requests using ServiceNow, meeting defined SLAs. Document resolutions, workarounds, system changes, and FAQs to support knowledge sharing and compliance. Coordinate issue resolution with site teams and corporate IT to ensure standard, compliant solutions. Participate in on-call and after-hours support rotations as required. Contribute to Manufacturing Operations Management initiatives and IT/OT process optimization. Qualifications 2–5 years of onsite and/or remote IT support experience in a regulated or enterprise environment. Working knowledge of Windows networking, TCP/IP, Ethernet, and basic infrastructure concepts. Strong customer service, communication, and teamwork skills. Ability to work under pressure in a 24x7, mission-critical environment. BS in Computer Science or related field preferred. Willingness to work onsite in Hillsboro, Oregon, including on-call and holiday coverage. Company Benefits: Medical, Dental, Vision, Paid Sick leave, 401K If interested, please send your updated resume to hr@dawarconsulting.com/kavitha@dawarconsulting.com

Responsibilities

Provide hands-on technical support for GxP Manufacturing and Quality environments, ensuring high-quality end user support across various systems. Collaborate with Automation and Global IT/OT teams to standardize manufacturing operations.