JOB DESCRIPTION

BAE Systems, a top-ten prime contractor to the U.S. Department of Defense, enables the U.S. government to transform data into intelligence and provides engineering, integration and sustainment support for critical national security platforms and systems. Intelligence & Security provides services and products to the Department of Defense, the US government, federal law enforcement officials, and troops deployed around the world.
At BAE Systems, we promote a strong, collaborative culture and provide our employees with the tools, skills and training they need to succeed. We are all about trust, camaraderie, and a shared ambition to lead the world in defense technologies and national security services. We offer flexible work environment to support the balance in your life and keep you performing at your best. Be a part of a company that is part of the community; driven to improve our future and protect our freedom.

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Required Education, Experience, & Skills
We are seeking a highly experienced IT Program Manager to join our technology-based program supporting a key government customer. This program will deliver voice engineering services for voice infrastructure, as well as, first article and life cycle engineering and standard development for multiple voice systems and the call center automation systems. Data Voice Video services include voice system architecture, Tier 4 O&M support for all voice systems, Assessment & Authorization (A&A), major system upgrades, dial plan management and routing controls, operating configuration standards, call center development and implementation and management of circuits. Voice engineering services are comprised of core infrastructure, voice engineering, field engineering and system management. This is a fast paced, challenging, and rewarding experience in which you are able to provide solutions on one of the most complex and high-profile programs within this community.

Key Responsibilities

• Lead a team of Voice Engineers, providing guidance, coaching, and performance feedback
• Develop and manage team schedules, workload, and resource allocation using ServiceNow
• Manage projects using project management frameworks and methodologies, leveraging tools such as ServiceNow
• Manage projects ranging from simple to complex voice engineering solutions using PMF while collaborating with mission partners
• Oversee project planning, utilize gathered and analyzed technical information, and provide regular project updates
• Configure and manage ServiceNow modules, including Project Management, IT Service Management, Analytics, and Reporting
• Develop and maintain workflows, business rules, and scripts to automate processes and improve efficiency
• Ensure data integrity and accuracy in ServiceNow
• Provide technical reports and status updates to stakeholders, including customers, management, and team members, via ServiceNow and Microsoft PowerPoint

REQUIRED EDUCATION, EXPERIENCE, AND SKILLS

• Bachelor’s or Master’s degree in a relevant field (e.g., Computer Science, Engineering)
• Minimum 11 years’ of experience in voice engineering, project management, or a related field
• Strong understanding of project management principles and methodologies, including Waterfall
• expertise in ServiceNow and cloud-based technologies while completing projects on time and within budget.
• Excellent communication, leadership, and collaboration skills
• Proficient in ServiceNow, including modules, workflows, scripting, analytics, and reporting
• Experience with voice engineering technologies, including IP telephony, contact centers, and unified communications
• Proficient in Microsoft PowerPoint, with ability to create clear and concise presentations

PREFERRED EDUCATION, EXPERIENCE, AND SKILLS

• Experience managing large enterprise projects
• Familiarity with service catalogs, IT Gateways, PET, AutoCAD
• Strong track record of understanding and interest in current and emerging technologies
• Technical knowledge of voice infrastructure
• Expertise and knowledge in first article and life cycle engineering

PREFERRED EDUCATION, EXPERIENCE, AND SKILLS

• Experience managing large enterprise projects
• Familiarity with service catalogs, IT Gateways, PET, AutoCAD
• Strong track record of understanding and interest in current and emerging technologies
• Technical knowledge of voice infrastructure
• Expertise and knowledge in first article and life cycle engineering

• Lead a team of Voice Engineers, providing guidance, coaching, and performance feedback
• Develop and manage team schedules, workload, and resource allocation using ServiceNow
• Manage projects using project management frameworks and methodologies, leveraging tools such as ServiceNow
• Manage projects ranging from simple to complex voice engineering solutions using PMF while collaborating with mission partners
• Oversee project planning, utilize gathered and analyzed technical information, and provide regular project updates
• Configure and manage ServiceNow modules, including Project Management, IT Service Management, Analytics, and Reporting
• Develop and maintain workflows, business rules, and scripts to automate processes and improve efficiency
• Ensure data integrity and accuracy in ServiceNow
• Provide technical reports and status updates to stakeholders, including customers, management, and team members, via ServiceNow and Microsoft PowerPoin