Position Summary
LMU Information Technology Services enables technologically rich learning environments, provides effective teaching and scholarship resources, and maintains reliable, accessible, and integrated information systems. This work is grounded in and supports the University’s mission:¢ The encouragement of learning¢ The education of the whole person¢ The service of faith and the promotion of justice
Under the general supervision of the Director of Strategy, Architecture, and Analytics”and when necessary, in conjunction with other areas of the University and external organizations”the Process Automation Programmer & Analyst facilitates business process improvement and workflow automation through the methodical investigation, analysis, design, development, and documentation of all or part of a business’s functions and processes. This individual provides technical expertise in process automation, enabling the University to enhance its operations by reducing execution costs and time while increasing productivity, workflow automation, and process intelligence (e.g., BPMN, RPAs). Additionally, the analyst oversees all testing efforts, including writing test plans and cases, evaluating tests, and performing other delegated testing-related activities.

Conduct a thorough analysis of existing business processes, including gathering data, documenting process steps, and identifying areas of improvement or inefficiency.

• Create visual representations of business processes using tools such as flowcharts, swim lane diagrams, or process maps.
• Design and automate workflows by defining the sequence of tasks, data inputs and outputs, business rules, decision-making logic, and integration points with other systems or applications.
• Implement automation using TAP.
• Thoroughly test automated processes to ensure accuracy, reliability, and desired outcomes.
• Deploy automated processes into production, monitor performance, and gather data on effectiveness.
• Ensure seamless integration with relevant data sources and systems to facilitate data exchange and synchronization, including databases, APIs, or external applications.
• Respond to and resolve technical issues raised by end-users through channels such as email or ticketing systems.
• Provide prompt and courteous assistance to ensure timely problem resolution. Offer ongoing support and guidance to users, addressing technology-related inquiries and needs.
• Liaise with external vendors or service providers for IT-related matters. Maintain relationships and ensure timely resolution of vendor-related issues. Foster a sense of community and belonging by facilitating user interactions and engagement.
• Collect, analyze, and act upon user feedback to continuously improve the user experience.

• Stay updated with emerging trends, technologies, and user engagement techniques to provide innovative and effective user experiences.

• • Perform other duties as assigned or requested.