ITS Infrastructure Manager at Deloitte

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

0.0

Posted On

08 Jul, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Infrastructure Management, IT Operations, Systems Administration, Infrastructure Engineering, Technical Leadership, Networking, Cloud Platforms, Virtualisation, Endpoint Management, Monitoring, Backup, ITSM Frameworks, Security Remediation, Vendor Management, Operational Governance, Incident Management

Industry

Business Consulting and Services

Description

Company Description Join us. But be you. At Deloitte, you’ll do more than just join something, you’ll add something. You’ve found a place that values your curiosity, passion, and desire to work alongside brilliant people on the things that really matter. There really is only one question: What impact do YOU want to make? About this team We currently have an opportunity for an experienced and motivated ITS Infrastructure Manager to join our Internal Technology Services (ITS) team. Supporting approximately 2,000 users across nine offices and remote workers throughout New Zealand, the ITS Infrastructure team is responsible for delivering reliable, secure, and high-performing technology services across the firm. As an ITS Infrastructure Manager, you will lead the Infrastructure team and be responsible for the ongoing operation, security, and improvement of Deloitte’s infrastructure environment. Working closely with the Head of ITS, helpdesk teams, security teams, project teams, global technology teams, vendors, and business stakeholders, you will balance people leadership with hands-on technical oversight across infrastructure operations, major incidents, project delivery, security remediation, and continuous improvement initiatives. You will also oversee a broad range of technologies spanning networking, cloud, virtualisation, endpoint management, monitoring, backup, and infrastructure management platforms. Job Description Your typical day will include: Leading and developing infrastructure or technical support teams in an enterprise environment. Managing infrastructure operations across servers, networks, cloud platforms, virtualisation, and end-user technologies. Overseeing technical escalations, major incidents, and service reliability activities. Delivering infrastructure projects, upgrades, technology rollouts, and continuous improvement initiatives. Working within ITSM frameworks, including incident, request, change, and problem management. Supporting security, compliance, audit, patching, and vulnerability remediation activities. Managing vendor relationships, procurement activities, and technology lifecycle planning. Maintaining accurate operational documentation, controls, and support records. Collaborating effectively with technical teams, project teams, global technology teams, vendors, and business stakeholders. Demonstrating strong leadership, communication, prioritisation, and ownership skills. Qualifications Enough about us, let’s talk about you. You are someone with: Approximately 8+ years’ experience in infrastructure, IT operations, systems administration, infrastructure engineering, or a related technical field. Approximately 3+ years’ experience leading people, technical teams, or infrastructure operations. Demonstrated experience managing enterprise infrastructure in a complex organisation. Experience supporting users across multiple offices and remote working environments. Strong understanding of infrastructure operations across networking, servers, virtualisation, endpoints, cloud, backup, monitoring, and management platforms. Experience working within ITSM frameworks and operational governance processes. Experience supporting audits, control attestations, evidence collection, and remediation activities. Experience managing technical escalations, incidents, operational risk, and infrastructure change. Strong prioritisation skills across BAU operations, project delivery, security remediation, and audit requirements. Broad knowledge of infrastructure technologies including networking, virtualisation, cloud, endpoint management, backup, monitoring, and identity services. Exposure to technologies such as Aruba, Cisco, Meraki, Palo Alto, VMware, Hyper-V, Windows, Linux, VDI, Intune, Azure, AWS, and GCP. Ability to communicate technical risks and recommendations clearly to both technical and non-technical stakeholders. Relevant industry certifications are advantageous but not required; practical experience is equally valued. Additional Information Making an impact that matters, together: We are driven by our desire to create positive outcomes for our clients, communities, and people. Everything we do is with intent - the intent to make a meaningful difference. Our shared values are at the heart of everything we do. Living these values, including ‘taking care of each other’ and ‘fostering inclusion’, is essential to ensuring everyone feels included at work and able to reach their full potential. For us to succeed and thrive as an organisation, we understand the importance of creating a culture where diverse perspectives matter and where everyone is given an equal opportunity to grow and develop. How you’ll be rewarded: We hold a simple belief – that our people’s hard work should be recognised and rewarded beyond their remuneration. The Deloitte experience is founded on concepts of trust, balance, wellbeing and the importance of personal connection. We offer you: Flexible work arrangements – work in a way that suits you, us and our clients best Subsidised professional qualifications and paid professional memberships Subsidised health insurance Income protection insurance 22 days annual leave Social events, social sports teams, and monthly firm drinks A focus on wellness and well-being Community focused volunteer days A focus on the environment and sustainability Plus much more Does this sound like the sort of role and organisation for you? Then apply now! We’d love to hear from you. We believe the strongest teams are made up of diverse individuals and we are proud to be an equal opportunities employer. We recognise that women and individuals from under-represented backgrounds may hesitate to apply if they don't meet all criteria. If you're passionate about this role and believe you have the skills, we encourage you to apply, even if your experience, ideal working hours or qualifications aren't a perfect match. Please be aware of phishing attempts posing as Deloitte recruiters. Official communications from Deloitte New Zealand will come from “@deloitte.co.nz,” “@smartrecruiters.com,” or our video interview platform Deloitte. If you receive a suspicious email, verify its authenticity by contacting us at [email protected]. We believe the strongest teams are made up of diverse individuals and we are proud to be an equal opportunities employer. We recognise that women and individuals from under-represented backgrounds may hesitate to apply if they don't meet all criteria. If you're passionate about this role and believe you have the skills, we encourage you to apply, even if your experience, ideal working hours or qualifications aren't a perfect match. Please be aware of phishing attempts posing as Deloitte recruiters. Official communications from Deloitte New Zealand will come from “@deloitte.co.nz,” “@smartrecruiters.com,” or our video interview platform Deloitte. If you receive a suspicious email, verify its authenticity by contacting us at [email protected]. Office address: Deloitte Auckland, Level 20, 1 Queen Street, Auckland Department: Enabling Areas | Information Technology

Responsibilities

Lead the Infrastructure team and manage the ongoing operation, security, and improvement of Deloitte’s infrastructure environment. Oversee technical escalations, major incidents, project delivery, and continuous improvement initiatives.