ITS Infrastructure System Engineer at City of Gig Harbor

Gig Harbor, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

156011.18

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Server administration, Network troubleshooting, System engineering, Hardware maintenance, Software patching, Active directory, Group policy, Virtualization, Scripting, PowerShell, Python, SQL server, SharePoint, Mobile device management, Disaster recovery, Security policies

Industry

Government Administration

Description

Description Starting Salary: $124,716.80 annually Benefits Position Closes: May 3 Interviews scheduled for May 19 POSITION OVERVIEW The infrastructure systems engineer manages the city’s server farms and the broad range of software and systems therein and provides highly complex technical support and user consultation. ESSENTIAL FUNCTIONS The job duties and responsibilities represented in this job description do not imply that these are the only duties to be performed. Employees will be required to follow any other job-related instructions and to undertake other projects consistent with the role as requested by a supervisor. Provides highly complex technical support to users; responds to and resolves issues and questions related to software and hardware malfunctions; repairs or arranges for repairs related to software and hardware malfunctions. Updates and integrates computers, workstations, communications equipment, and peripherals. Performs ongoing hardware and software maintenance operations, installing and configuring software upgrades, enhancements, and revisions; verifies functionality, compatibility, and performance of computers and information systems. Directs and tests the installation of operating systems, network or application software, or computer or network hardware. Performs network troubleshooting to isolate and diagnose common hardware and software problems; corrects problems and follow up with users as necessary. Performs preventative equipment maintenance; designs and conducts hardware or software tests; monitors system operation to detect potential problems. Manages all server and application patching, updates, and upgrades in accordance with established procedures. Consults with users to determine and identify system data, hardware, software and system functionality, requirements, and specifications. Evaluates and tests existing systems to determine effectiveness and suggest changes to meet organizational requirements. Functions as a member of the information technology services team and works closely with the ITS Manager, ITS staff, city staff, and vendors to coordinate projects and systems integration in day-to-day activities. Assists the ITS Manager in long- and short-range planning relating to information technology policies, procedures, training, and new technology and solutions. Coordinates and performs ITS administration duties such as guiding development of the city's needs for data and voice communications between departments, recommending, purchasing, and installing of new or upgraded software and/or hardware, and training employees in technology related matters. Keeps current on advancing technology to maintain performance standards throughout the city and recommends changes to improve the operation of the city's information technology functions. Supports city-wide information technology systems architecture and works on projects integrating new technologies into existing configuration as assign by the ITS Manager. Recommends and implements security policies and procedures to protect against intruders and viruses and guards the integrity of transactions and records to ensure the security of data; analyzes backup and recovery scenarios and maintains all backup processes to assure protection, confidentiality, and retrieval. Trains system users in system operation or maintenance. May support in leading part-time, temporary, or intern personnel within the division. Maintains punctual and reliable attendance. KEY COMPETENCIES Knowledge of: Business English, including proper spelling and punctuation. Design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. Enterprise backup systems and disaster recovery/business continuity procedures. Enterprise Fiber Optics, iSCSI/NFS SAN’S and NAS systems. Networking and security devices in a multi-site environment. Virtualization and server hardware configurations. Scripting (PowerShell, WMI, Python, Go, or VBScript). Active Directory environment and group policy. Domain Name System records management. SQL Server and/or SharePoint. Mobile Device Management (MDM) systems. Transmission, broadcasting, switching, control, and operation of telecommunications systems. Office 365 environment and ability to use and troubleshoot all associated products. Ability to: Communicate effectively with technical and nontechnical staff, verbally in-person and by phone, and in writing. Partner with a variety of stakeholders, including various levels of senior staff. Provide customer service, including needs assessment, meeting quality standards, and evaluation of customer satisfaction. Apply organizational skills and handle multiple priorities with many interruptions. Perform tasks with accuracy and reasonable speed. Maintain confidentiality of sensitive information. Perform basic mathematical calculations including addition, subtraction, multiplication, and division. Develop concise technical documentation and diagrams. Perform mechanical and electronic equipment repair. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Wear protective clothing and equipment such as rain and snow gear, boots, goggles, gloves, knee pads, and ear protection as needed. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is primarily performed in a climate-controlled office environment with low noise levels and involves field site visits. Outdoor field work may involve low risks, discomfort, or unpleasantness such as adverse or extreme weather conditions, dust, grease, mud, moving vehicles or machines, and moderate to high noise levels. Schedule: Typical business hours are Monday-Friday from 8am-4:30pm with a 30-min meal break. Work outside of defined hours is required to perform system updates and other out-of-band support/maintenance activities. This position may be part of the on-call rotation and be required to work occasional evenings, weekends, and holidays. This position is considered essential and will require an on-site presence. Alternative work arrangements may be available as decided by the city administrator following the probationary period. Driving and Travel: Driving would typically be less than 5 hours a workweek. Travel is required to visit other work sites in the area and to attend meetings, trainings, and/or conferences as needed. Overnight travel is possible a few times per year, typically for annual conferences that relate to the position. Qualifications EDUCATION AND EXPERIENCE Any combination of education, training and experience that indicates the individual can successfully perform the job may be considered. Two (2) year degree from an accredited college or university in computer science or closely related field. Four (4) years of full-time experience with systems or network administration and/or system engineering or closely related experience. Understanding of the Open Systems Interconnection (OSI) Model preferred. Experience with Mitel phone systems preferred. Experience working for a government agency (state, county, city, junior taxing district, etc.) to include police and court departments preferred. CERTIFICATES AND LICENSES The following certifications and licenses are required for the position (or must be obtained within the timeframe stated) and must be maintained for the duration of employment. A valid Washington State driver’s license (or ability to obtain one within 30 days of hire). Criminal Justice Infor Systems (CJIS) Security certification within 2 weeks of hire. Certifications, such as Azure Administrator Associate, SSCP, ITIL, Microsoft 365 Enterprise Administrator Expert, ACSA and/or ACSP are preferred. PHYSICAL CHARACTERISTICS The physical attributes described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to talk, hear, sit, or stand for extended periods, and use hands to finger, handle, feel, reach, and keyboard. Repetitive motion of hands and wrists. Must walk, at times over loose material or rough or uneven surfaces. Balance, bend, work in confined spaces, climb stairs and ladders, stoop, kneel, squat, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Regularly required to lift and/or move up to 30 pounds. An average level of physical agility and dexterity is required. ADDITIONAL REQUIREMENTS A history of and ability to maintain safe and responsible driving that meets the city’s motor vehicle record minimum driving requirements. Ability to pass position relevant pre-employment screening. The requirements outlined in this job description may be modified to reasonably accommodate individuals with disabilities who are otherwise qualified for employment. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.

Responsibilities

The infrastructure systems engineer manages the city's server farms and provides complex technical support for hardware and software systems. They are responsible for system maintenance, security policy implementation, and coordinating technology projects across city departments.