ITS Passenger Processing Specialist I (Contractor) at SUNSHINE ENTERPRISE USA LLC

Tampa, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

0.0

Posted On

10 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Technical Support, Passenger Processing Systems, Common Use Applications, Windows OS, Microsoft Office, Citrix, Troubleshooting, User Accounts Management, Incident Management, E-Gates, Biometric Systems, Self-Service Bag Drop, Mobile Devices, Printers, Peripherals

Industry

Wholesale

Description

ITS Passenger Processing Specialist I (Contractor) desktop support Location: Onsite Work Type: Contractor Overview The ITS Passenger Processing Specialist I is an entry-to-mid level IT support role designed for individuals eager to grow in a dynamic airport environment. This position provides hands-on technical support for passenger processing systems and common-use applications. The specialist acts as a frontline representative of the ITS department, resolving real-time technical issues and ensuring uninterrupted airport operations with minimal supervision. Key Responsibilities Provide onsite operational and technical support for desktop systems, applications, and peripherals Support passenger processing technologies including Common Use systems, kiosks, E-Gates, biometric systems, and self-service bag drop Install, configure, image, and maintain desktops, laptops, mobile devices, printers, and peripherals Troubleshoot Windows OS, Microsoft Office, Citrix-based solutions, and smart devices Monitor, document, and resolve incidents and service requests using ITSM tools Act as an escalation point to Tier 2 support teams for hardware and application issues Coordinate with network teams and third-party hardware vendors for repairs and installations Maintain user accounts, access rights, security groups, and system permissions Provide after-hours and emergency IT support when required Ensure compliance with all HCAA policies, procedures, and standards Required Qualifications High School Diploma or GED Minimum of 2 years of IT desktop/user support experience Experience supporting desktops, applications, mobile devices, printers, and peripherals Common Use system support experience preferred Ability to work independently in a fast-paced, high-availability environment Preferred Certifications CompTIA A+ CompTIA Network+ Microsoft Certified Desktop Support Technician (MCDST) Work Environment & Physical Requirements 100% onsite support role May require working beyond standard business hours Ability to sit, stand, walk, and perform repetitive tasks Occasional lifting up to 10 lbs

Responsibilities

The ITS Passenger Processing Specialist I provides hands-on technical support for passenger processing systems and common-use applications. They act as a frontline representative of the ITS department, resolving real-time technical issues to ensure uninterrupted airport operations.