Position Title: ITS Service Desk Technical Support Specialist
Posting Number: S194P
Department: Information Technology Services
Position Type: Staff
Job Description:
Location: Hillsdale, MI, with frequent travel to Washington, DC (within close proximity to Union Station)

JOB SUMMARY

The ITS Service Desk Technical Support Specialist at Hillsdale College delivers high-quality IT support to faculty, staff, students, and guests. This role is based on the Hillsdale, MI campus but is responsible for providing remote support for the College’s Washington, DC campus, as well as assisting users at other College locations. The position is focused on ensuring the timely resolution of incidents and requests, supporting enterprise applications, and maintaining efficient service desk operations aligned with ITIL best practices. While technical expertise is important, the position emphasizes strong customer service, clear communication, and adherence to standardized IT processes.
The ideal candidate will have two or more years of service desk or help desk experience in higher education or enterprise environments, a commitment to exceptional technical support, and the ability to work both independently and collaboratively to serve a diverse user base.

Please refer the Job description for details