ITS Support Officer at VicGov People Careers

Ringwood North, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Intelligent Transport Systems, Incident Resolution, Service Request Management, System Monitoring, Vendor Collaboration, ITIL Framework, Application Administration, Configuration, Service Availability, Performance Standards, On-call Support, Problem Solving, Critical Thinking, Collaboration, Adaptability

Industry

Government Administration

Description

About Us The Department of Transport and Planning oversees key planning, transport and land use policy decisions and management across the State. A life-cycle approach to planning, building, connecting and sustaining communities means our people can come together to; improve services, deliver sustainable projects, focus on customer engagement, streamline regulatory approval pathways, facilitate community consultation and better realise local economic opportunities for more liveable communities across Victoria. Investment and Technology (I&T) lead and manages the investment lifecycle; drives commercial advice & negotiations to facilitate reform; and enables core delivery through Finance, Procurement & Technology. Data & Digital division sits within Investment and Planning. Data & Digital provides the department with operational excellence for data and digital enabled services and project execution for large scale design and uplift initiatives. We’re focused on outcomes that deliver more choice, connections and confidence in our travel, ensuring the whole transport network works as one to deliver better services and outcomes. About the Role Job Location: Ringwood The purpose of this role is to provide technical support for Intelligent Transport Systems (ITS) applications, and related solutions. This includes diagnosing, and resolving incidents and service requests, monitoring of system health, and working collaboratively with vendors and internal technical teams to maintain service availability, and performance To access the Position Description, please click here. Position Outcomes / Accountabilities Provide level 1 and 2 application and operational support of ITS solutions including application administration, configuration and support and apply ITIL Framework principles, ensuring ITS Systems and associated applications meet availability, performance and security standards. Provide on-call support outside of standard business hours. Manage and resolve assigned incidents and service requests in line with DTP processes, priorities and service levels including analysis, capturing of logs, remediation actions and documentation. Monitor service health and respond to alerts and degradation to minimise service disruption, including performing routine operational checks and coordinating remediation activities with vendors. Proactively identify operational trends, patterns and opportunities. Make recommendations to support continuous improvement and the goals of the business area. Adapt digital support focus in line with changes to stakeholder and organisational priorities. Key Selection Criteria The DTP is seeking a motivated professional who can apply systems, critical thinking and problem-solving skills to support effective outcomes within a complex and connected operating environment. The role requires confidence in using digital and technology tools, contributing to innovation and continuous improvement, and maintaining quality under time pressure. Strong collaboration, flexibility and adaptability are essential, with the ability to work effectively across teams and respond positively to changing priorities. Qualifications and experience Appropriate tertiary or professional programming qualifications relevant to this role or equivalent application support experience (mandatory) Certification in the ITIL® 4 Foundation (mandatory) Experience in supporting multi-tier enterprise systems (mandatory) Experience relevant to the capabilities of the role (desirable) Other position-specific requirements The role must be available for the on-call roster after hours Full Victoria state driving license. Cultural Value We welcome applicants from a diverse range of backgrounds representing the community that we serve, including veterans, parents, carers, First Peoples, people with disability, multicultural, multifaith and LGBTIQA+ individuals. As an equal opportunity employer, we are committed to fostering a safe, inclusive, and high-performance culture. Through shared actions and behaviours aligned with our strategy and direction, we empower our people to thrive and meaningfully contribute to the department’s goals. What we offer Meaningful work making Victorian communities more accessible and liveable Professional growth and development opportunities across the department and the wider Victorian Public Services A hybrid working model focused on collaboration and teamwork Optimal work-life balance initiatives including flexible working arrangements Opportunity to work across multiple urban and suburban hubs We prioritise the development of a safe and inclusive culture Pre-employment checks and employment conditions All new appointments to the department will be subject to a National Criminal Records Check, Misconduct Screening, and a Qualification Check where there is a requirement for a mandatory qualification. Information provided to the Department of Transport and Planning will be treated in the strictest confidence consistent with the requirements of the Privacy and Data Protection Act 2014. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position. Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply. Non-VPS applicants will be subject to a probation period of six months. How to Apply Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application. If you encounter any issues, refer to our Quick Reference Guide for step-by-step instructions. Applications close at 11:59 pm on Tuesday 03rd of March 2026. Please include both your resume and a cover letter. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions. For further information about the role, please contact Kammara Bramham, Team Leader ITS Operations via Kammara.bramham@transport.vic.gov.au or 0427867021 Important Information: If you require any adjustments to fully participate in the recruitment process, or need the advert or attachments in an accessible format (e.g., large print), please contact us by phone or email. We're here to support you.

Responsibilities

The role is responsible for providing level 1 and 2 technical support for Intelligent Transport Systems (ITS) applications, including diagnosing and resolving incidents, managing service requests, and monitoring system health. This involves applying ITIL principles to ensure ITS systems meet availability, performance, and security standards, alongside providing on-call support outside of standard hours.