ITSM Administrator at Sunflower Bank NA

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

0.0

Posted On

13 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ITSM Administration, Ivanti Neurons, ITIL Best Practices, CMDB, SQL Query Writing, Data Analytics, Dashboarding, API Integration, Technical Documentation, Project Management, Software Development Lifecycle, Incident Management, Change Management, Problem Management, Service Catalog, GLBA Compliance

Industry

Banking

Description

Description At Sunflower Bank, N.A., we’re experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship-focused services to meet personal, business, and wealth-management financial objectives. Creating Possibility is not just our mission, it’s what we do every day for clients and associates. Learn more about Sunflower Bank at sunflowerbank.com. Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the full-time position of ITSM Administrator. Description: The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work to implement processes and procedures in accordance with ITIL best practices. Responsibilities: Design, test, and deploy enterprise-level automated IT Service Management solutions with Ivanti Neurons or similar solution for ITSM Configure and enhance our ITSM tool, including but not limited to Request Offerings, Service Catalog, Customer Portal, Incident Management, Change Management, Problem Management and Reporting Work to implement and enforce policies, processes and procedures to ensure adoption and effective usage of ITIL best practices Drive ITSM process and/or service implementation for designated ITSM initiatives through documenting processes, building service requirements, and establishing acceptance criteria from key stakeholders Write clear, concise and accurate technical documentation Build and maintain API integrations with third-party systems as necessary Load, manipulate and maintain data between ITSM Platform, such as Ivanti Neurons, and other systems Coordinate deployment and the automation of maintenance tasks and deployment processes Partner with operational teams to drive service improvements throughout the organization Responsible for developing and maintaining systems and applications in alignment with SBNA security controls and standards related to protecting sensitive data for compliance with Gramm Leach Bliley Act (GLBA) Responsible for adhering to Software Development Lifecycle policies, standards, and processes Perform the job in accordance with applicable industry laws and regulations as well as the policies and procedures established by the company Responsible for upholding Fair and Responsible Banking practices and Code of Ethics and Conduct guidelines Perform other duties as assigned Education / Experience Preferred: Bachelor’s Degree in a related field Minimum of five years of experience in ITSM and CMDB Strong knowledge of Ivanti Neurons for ITSM administration preferred, or other ITSM Platforms. Basic SQL Knowledge and SQL Query writing Strong knowledge of standard reporting, data analytics and dashboarding Solid understanding of designing engineering solutions Must possess relevant engineering or development experience Demonstrated project management abilities Must possess ability to collaborate across interdisciplinary teams Pay is dependent on knowledge, skills, abilities, experience, and location. Working Conditions The physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work-related tasks. Regular walking may be required, along with occasional bending, stooping, kneeling, or climbing. The role may involve lifting or moving items weighing up to 10 pounds. Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. Sunflower Bank Benefits People choose to “bank” with us, but for those we serve, we’re more than a bank. We strive to be the financial backbone of their lives, and we know that starts with our team. Our supportive culture empowers team members to grow and seize new opportunities. Like our namesake, the sunflower, we are: Rooted in Strength Propelled by Growth Individuals in a Great Whole Creating Possibility Community Focused Associates enjoy outstanding benefits, including: 401(k) Plan with 6% Match Health/Dental/Vision Insurance Company-paid Life Insurance Tuition Reimbursement Fitness Reimbursement Paid Time Off Volunteer Leave Paid Holidays Plus many more associate perks & incentives! If you qualify, apply online at www.sunflowerbank.com/careers. You’ve never worked anyplace like Sunflower Bank! EOE/AA: Minorities/Females/Disabled/Vets Sunflower Bank, N.A. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law. Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days. If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location specific notices is available on our privacy policy.

Responsibilities

The ITSM Administrator is responsible for configuring and managing the ITSM platform, specifically Ivanti Neurons, to align with IT Governance and ITIL best practices. This includes designing automated solutions, maintaining API integrations, and ensuring compliance with security standards like GLBA.