ITSM / CMDB Engineer at Nagarro Software Pvt Ltd

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

01 Oct, 26

Salary

0.0

Posted On

03 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Jira Service Management, CMDB, JSM Assets, ITIL, Atlassian Cloud, Data Modelling, REST APIs, Workflow Configuration, Automation Rules, Requirement Analysis, Stakeholder Communication, Incident Management, Change Management, Problem Management, Asset Lifecycle Management, Scripting

Industry

IT Services and IT Consulting

Description

Company Description Nagarro UK is a fast-growing cloud, data, and AI consultancy built on the foundation of FWD View, a specialist data focused consultancy within predominantly financial services. Backed by a global engineering business (18k+ people), we’re building a high-autonomy, founder-led practice focused on helping enterprises modernise, scale AI, and unlock value from complex environments. Job Description Job Summary We are looking for an experienced ITSM / CMDB Engineer with strong hands-on expertise in Jira Service Management (JSM) to design, implement, and optimize ITSM and CMDB solutions. The role involves working closely with customers and internal stakeholders to implement scalable, ITIL-aligned service management solutions on Atlassian Cloud. Key Responsibilities Implement ITSM processes on Jira Service Management including: Incident, Request, Problem, Change, Knowledge, SLA, Major Incident, etc. Lead or contribute to end-to-end JSM implementations (from requirement gathering to go-live). Design, implement, and maintain CMDB / Assets using JSM Assets (formerly Insight). Define: Object schemas, object types, attributes, relationships Data models for services, applications, infrastructure, and business services Integrate JSM with: Monitoring tools, CI/CD tools, identity providers, and other enterprise systems Configure: Workflows, request types, automation rules, SLAs, queues, forms, portals, and reports Implement automation for: Ticket routing, approvals, notifications, CMDB updates, and lifecycle workflows Support data migration into JSM / Assets (CMDB) from Excel or legacy tools Conduct workshops with stakeholders for: ITSM process design, CMDB modelling, and solution walkthroughs Provide L2/L3 support and continuous improvement recommendations Required Skills & Experience 5+ years'''' experience in ITSM tools implementation, preferably Jira Service Management Strong hands-on experience with: JSM project configuration Workflows, SLAs, queues, request types, automation JSM Assets / CMDB (Insight) Good understanding of ITIL processes Experience in: CMDB design, data modelling, relationship mapping Asset lifecycle management Strong stakeholder communication and requirement analysis skills Experience in Atlassian Cloud environment Jira Software, Confluence, Bitbucket Integrations using REST APIs or marketplace apps ITIL certification Atlassian certification(s) Experience in DC to Cloud migrations or ITSM tool migrations Scripting / automation experience (Groovy, JS, or REST-based) Service Region: Others

Responsibilities

Design, implement, and optimize ITSM and CMDB solutions using Jira Service Management on Atlassian Cloud. This includes defining object schemas, integrating enterprise systems, and leading end-to-end implementations from requirement gathering to go-live.