ServiceNow Development: Strong hands-on experience with end-to-end ServiceNow development, configuration, workflows, catalog items, and scripting🗂️ Service Catalog & Workflows: Experience designing and developing Catalog Items, Workflows, Flow Designer, business rules, client scripts, and server-side scripting🧩 CMDB: Hands-on experience with CMDB administration, configuration, data management, and troubleshooting💻 HAM / SAM: Experience with Hardware Asset Management (HAM) and Software Asset Management (SAM)🔎 Discovery: Strong understanding of ServiceNow Discovery, discovery processes, configuration items, and infrastructure data📊 SLA & Reporting: Experience with SLA configuration, reporting, dashboards, and platform analytics🔗 Integration: Understanding of ServiceNow integrations, APIs, and integration troubleshooting🧪 Testing & Deployment: Experience with testing, defect resolution, deployment, release activities, and production support🛠️ Administration: Strong ServiceNow platform administration and troubleshooting capabilities📋 Documentation & Governance: Ability to maintain technical documentation, configuration details, working notes, and ensure traceability from requirements through deployment