ITSM engineer at BlackStone eIT

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Service Management, ITIL Framework, Analytical Skills, Problem-Solving, Communication Skills, Documentation, ServiceNow, BMC Remedy, Project Management, Collaboration, Process Improvement, Training, Performance Metrics, Change Management, Incident Management, Problem Management

Industry

IT Services and IT Consulting

Description

Join the innovative team at BlackStone eIT as an ITSM Engineer, where you will play a pivotal role in enhancing our IT service management capabilities. In this position, you will be tasked with developing, implementing, and optimizing ITSM processes that align with our strategic goals and improve service delivery for our users. Your contributions will significantly influence our operational efficiency and customer satisfaction. As an ITSM Engineer, you will leverage best practices and industry standards to manage various IT service management activities. A collaborative spirit is essential as you will work closely with IT support teams, project managers, and stakeholders to ensure seamless integration of IT services into business needs. Key Responsibilities Develop and implement robust ITSM frameworks conducive to operational excellence. Oversee key IT Service Management processes including incident, problem, and change management. Work with diverse teams to assess and enhance IT service delivery effectiveness. Analyze service performance metrics and implement improvement initiatives. Provide expert guidance and training on ITSM tools and processes. Ensure all ITSM documentation is up-to-date and reflects current practices and policies. Bachelor's degree in Information Technology, Computer Science, or a related field. Minimum of 3 years’ experience in IT service management roles. Familiarity with ITIL framework and best practices in IT service delivery. Experience with ITSM platforms (e.g., ServiceNow, BMC Remedy). Strong analytical and problem-solving abilities. Excellent communication skills for effective collaboration. Proven ability to develop concise documentation and reports. Status of certifications such as ITIL v3 or higher is advantageous. Project management skills are a plus. Ability to thrive in a fast-paced, dynamic environment. Remote Model Time Flexibility Relocation after 6months based on performance

Responsibilities

As an ITSM Engineer, you will develop and implement robust ITSM frameworks and oversee key IT Service Management processes. You will work with diverse teams to assess and enhance IT service delivery effectiveness.