ITSM Global Process Owner at Honda Dev. and Mfg. of Am.,LLC

Marysville, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

0.0

Posted On

16 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Service Management, ITIL, Process Improvement, Collaboration, Business Analysis, Communication, Presentation Skills, Process Management, Platform Strategy Development, ServiceNow, Process Redesign, Transformation, Governance Frameworks, Compliance Standards, Customer First Mindset, Data Analysis

Industry

Motor Vehicle Manufacturing

Description

What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.” We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda’s, we want you to join our team to Bring the Future! Job Purpose This is an individual contributor ITSM Global Process Owner – ITSM COE is responsible for the development, implementation, and continuous improvement of IT Service Management (ITSM) processes and standards across all Honda Regions. This role ensures that ITSM processes are standardized, efficient, and aligned with global best practices to enhance IT service delivery and user experience for all Honda Computer Users globally. The incumbent in this role will work closely with peers across the organization to identify, recommend, develop, implement, and support cost-effective standard policies and procedures for all aspects of the organization. Functions supported include Knowledge Management, Incident Management, Problem Management, Asset Management, Change Management, Vulnerability Management, CMDB Management and Now Assist AI Implementation with plans for expansion. Key Accountabilities Develop and Standardize ITSM Processes: Lead the creation, documentation, and global standardization of ITSM processes, including incident, problem, change, release, service request, and knowledge management. Ensure processes are aligned with industry best practices and organizational goals. Facilitate global steering committees for standard processes. Process Improvement and Optimization: Continuously assess and improve ITSM processes to enhance efficiency, effectiveness, and user satisfaction. Implement process improvements and innovations to stay ahead of industry trends and meet evolving business needs. Establish and enforce governance frameworks and compliance standards for ITSM processes. Ensure adherence to regulatory requirements and internal policies across all regions. Collaboration and Stakeholder Management: Work closely with decision-makers across the organization to identify, recommend, develop, implement, and support cost-effective standard policies and procedures for all aspects of the organization. Foster a collaborative and innovative environment, providing guidance and support to ensure high performance and professional growth. Business Analysis: Conduct thorough business analysis to identify opportunities for process improvements and innovations. Gather and analyze data to support decision-making and ensure ITSM processes meet evolving business needs. Self-Development: Continued improvement and skill-up in the areas of ITSM processes, ITIL and ServiceNow Processes and Capabilities. Qualifications, Experience, and Skills Bachelor's degree in Computer Science, Information Technology, or a related field and/or equivalent relvant work experience. 5 to 8 years of IT related work experience with strong track record of superior delivery results. Possess customer first mindset. Out of this, 1 to 5 years IT Service Management and ITIL Experience in roles dealing with broad variety of customers. Experience collaborating across multiple IT organizations, business partners, and stakeholders; think beyond the current boundaries, and question the status quo structure/functions and recommend and effect changes. Experience with ITSM processes and standards, particularly in a global environment. Strong communication and presentation skills with experience managing and influencing relationships with internal business customers at executive and senior management levels. Demonstration of expertise for strong process management, platform strategy development, and ITIL Standards. Ability to evaluate existing local and regional systems and drive towards global standardization of processes for ITSM. Understanding of ServiceNow platform. Experience in process redesign and transformation. Visa sponsorship issues This position is not eligible for work visa sponsorship Working Conditions At least 4 days per workweek at the Marysville, OH office. 1 remote workday a week may be possible with prior departmental approval. What differentiates Honda and make us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Paid Overtime Regional Bonus (when applicable) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Relocation assistance (if eligible) Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued Learning Training and Development programs Additional Offerings: Tuition Assistance & Student Loan Repayment Lifestyle Account Childcare Reimbursement Account Elder Care Support Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Responsibilities

The ITSM Global Process Owner is responsible for the development, implementation, and continuous improvement of IT Service Management processes across all Honda Regions. This role ensures that ITSM processes are standardized, efficient, and aligned with global best practices to enhance IT service delivery and user experience.