The job includes responsibilities for successful solution implementation, upgrades andtroubleshooting, support ticket resolution, service requests and comprehensive
documentation encompassing system configurations, user guides, training, and bestpractices.
Client interaction is vital to understand their needs and offer technicalrecommendations

• Problem Solving:
  Focus on solving specific technical issues or challenges for clients in the form of
  assigned support tickets, service requests or projects.

Install, implement, configure, upgrade, or troubleshoot technology solutions.

• Client Interaction:

Interact with clients to understand their needs, provide technical recommendations,

and help with project implementation.

• Technical Expertise:

Expected to have expertise in a specific technology or domain.

• Implementation:

Responsible for implementing technical solutions, ensuring they work as intended,

and troubleshooting any issues that arise during the implementation process.

• Documentation:

Create documentation for the implemented solutions and customizations, which may

include system configurations, user guides, and best practices.

• Collaboration:

Collaborate with other team members and Project Manager, to deliver technical

solutions.

• Courses and Certifications:

Keep up to date on changes and updates in domain of expertise.
Keep all vendor required certification up to date on supported areas.

ITIL certification

• Complete all minimum required Udemy certification for a Technical Consultant:
• Soft skills for Technical Professionals
• Business Etiquette
• Communication skills
• Emotional Intelligence
• Business Writing for Technical Professionals
• Project Management for Technical Professionals
• Requirement gathering workshop/Business Analysis

Being a Technical Consultant often requires a balance between technical expertise and the
ability to understand and address the unique challenges and objectives of each
organization. Adaptability, problem-solving, and collaboration skills are equally important
for success in this role.
Work experience must include 7 years + of enterprise ITSM application deployment
Previous professional services experience is preferred
Strong SQL Experience
SQL Reporting Services Experience
Performance configuration and Tuning
Customized report development
General Support and Troubleshooting
IT related qualification
Excellent communication skills
Analytical thinking
People skills
Microsoft Office proficient: Excel, Word, TEAMS, PowerPoint, Outlook