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ITSM - Service Mapping Consultant - CMDB at VAM Systems

Doha, Doha, Qatar -

Full Time

Start Date

Immediate

Expiry Date

07 Aug, 26

Salary

0.0

Posted On

09 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ITSM, ServiceNow Discovery, Service Mapping, CMDB, Infrastructure Technologies, Troubleshooting, Service Dependency Analysis, Problem-solving, Communication, Collaboration

Industry

IT Services and IT Consulting

Description

Job Description We are currently looking for Senior Service mapping Consultant for our Qatar operations Required Qualifications & Skills • Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent work experience). • Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping). • Strong understanding of CMDB structure, CI classes, and relationships. • Knowledge of infrastructure technologies (servers, databases, networks, cloud platforms). • Experience troubleshooting discovery probes, patterns, and integrations. • Ability to analyze complex service dependencies and present clear visual service maps. • Strong problem-solving skills with attention to detail. • Excellent communication and collaboration skills. Key Responsibilities • Configure, manage, and maintain Service Mapping and Discovery tools within the ITSM platform. • Create and maintain service maps to ensure accurate relationships between applications, services, and infrastructure. Joining time frame: 2 weeks (maximum 1 month)

Responsibilities

Configure and maintain Service Mapping and Discovery tools within the ITSM platform. Create accurate service maps to define relationships between applications, services, and infrastructure.