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ITSM - ServiceNow Developer at VAM Systems

Doha, Doha, Qatar -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Computer Science, Information Systems, ITSM, Ivanti, APIs, REST, SOAP, Web Services, JavaScript, Python, PowerShell, ServiceNow, ITIL v4, SQL, NoSQL, Git

Industry

IT Services and IT Consulting

Description

Job Description We are currently looking ITSM Developer for our Qatar operations with the following terms & conditions. Required Qualifications & Skills • Bachelor’s degree in Computer Science, Information Systems, or related field. • Hands-on experience with at least one ITSM platform (preferably Ivanti). • Strong knowledge of APIs, REST, SOAP, web services, and integration patterns. • Experience with scripting languages (JavaScript, Python, PowerShell, or similar). • Familiarity with middleware and integration tools (ServiceNow IntegrationHub, MuleSoft, Boomi, Azure Logic Apps, etc.). • Knowledge of ITIL v4 practices and ITSM processes (Incident, Problem, Change, Asset, CMDB). • Strong understanding of databases (SQL/NoSQL) and data structures. • Good troubleshooting, debugging, and problem-solving skills. • Experience with version control (Git) and CI/CD pipelines. Key Responsibilities • Design, develop, and maintain integrations between ITSM tools (Ivanti , ServiceNow, BMC Remedy, etc.) and enterprise applications (ERP, CRM, HR, Monitoring tools, CMDB, etc.). • Configure and develop APIs, web services, and middleware components to support ITSM processes. • Work closely with ITSM process owners (Incident, Change, Problem, Asset, CMDB) to gather integration requirements. • Develop and customize workflows, business rules, and automation scripts within the ITSM platform. • Ensure integrations adhere to data quality, performance, and security standards. • Troubleshoot and resolve integration-related incidents, including connectivity, data flow, and process issues. • Maintain technical documentation of all integration configurations and workflows. • Support platform upgrades, patching, and migration activities to ensure integrations remain functional. • Collaborate with cross-functional teams (IT Operations, Security, Application teams, etc.) to ensure smooth service delivery. Joining time frame: 2 weeks (maximum 1 month)

Responsibilities

The role involves designing, developing, and maintaining integrations between ITSM tools and enterprise applications. Additionally, the developer will troubleshoot and resolve integration-related incidents and maintain technical documentation.