ITSM Systems Administrator at Community Health System

Fresno, California, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Aug, 26

Salary

59.4

Posted On

30 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ITSM System Administration, Incident Management, Service Request Management, Service Catalogue, Change Management, Knowledge Management, CMDB, Ivanti ITSM, ITIL, Workflow Design, Dashboard Development, SQL, HTML, Scripting, User Management, Troubleshooting

Industry

Hospitals and Health Care

Description

Overview * This a REMOTE position* Opportunities for you! Consecutively recognized as a top employer by Forbes, and in 2025 by Newsweek Free Continuing Education and certification Tuition reimbursement, education programs and scholarships Vacation time starts building on Day 1, and builds with your seniority Free money toward retirement with a 403(b) and matching contributions Commitment to diversity and inclusion is a cornerstone of our culture at Community. All are welcome as valued members of our community. We know that our ability to provide the highest level of care is through taking care of our incredible teams. Learn more on our Benefits page. Responsibilities We are seeking an ITSM System Administrator to build, enhance, and maintain our enterprise service management platform supporting our Internal Service Desk as well as enterprise support for the entire organization. This is a specialized role responsible for supporting, Incident Management, Service Request, Service Catalogue, Self-Service Portal, Change, Knowledge, and the CMDB/Product Catalog. You will be supporting the Ivanti ITSM/Neurons Application, however experience in ITSM System Administration systems, such as Service Now, BMC Remedy, Ivanti, Jira or other ITSM Service Management Platforms counts! Some of the responsibilities include: Manage and maintain the ITSM platform including user management, role assignments, workflows, and system updates Implement and manage IT service management processes, including incident, problem, change, and Service request management, aligned with ITIL best practices Develop and maintain dashboards, reports, and metrics to monitor ITSM performance and support continual service improvement Provide troubleshooting, support, and training for ITSM users, creating documentation and guides to enhance system adoption Hours: Standard business hours (approx. 8:00 AM – 4:30 PM or 7:00 AM – 3:30 PM Pacific Time). Minimal overtime or midnight upgrades. Qualifications Education High School Diploma, High School Equivalency (HSE), or Completion of a CHS Approved Individualized Education Plan (IEP) Certificate required Bachelor's Degree in Computer Science, Technology, Business, or a related field required Equivalent combination of education and experience may be substituted for the Bachelor's Degree and experience requirement Experience 3+ years of technical experience in application administration, computer programming, and/or database administration required Work experience in the healthcare industry or a healthcare setting preferred Must have experience creating and maintaining Service Requests Experience with business rules, workflows, scripting, HTML, SQL a plus! Disclaimers • Pay ranges listed are an estimate and subject to change.• If any bonuses are noted, they are only applicable to external hires meeting criteria.

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Responsibilities

Build, enhance, and maintain the enterprise service management platform to support the Internal Service Desk and organization-wide support. Manage ITSM processes including incident, problem, change, and service request management aligned with ITIL best practices.