IUC Clinical Audit Co-ordinator

• Band 4
• Permanent – full time
• On site working required – Monday-Friday 09:00 – 17:00

Provides administrative support to the Integrated Urgent & Emergency Care (111/999) clinical teams to ensure the completion of clinical audit requirements within the service
The role includes the co-ordination of various clinical staff within the NHS111 Contact Centres / 999 Emergency Operations Centres to ensure the completion of clinical consultation audits, tracking and monitoring of compliance, completion of reporting as and when required and support with the escalation of areas of concerns to the Senior Leadership teams.

When required, this role also supports the wider specific 111 & 999 clinical audit teams to support the delivery of NHS Pathways licence requirements of clinical and non-clinical audit completion.

• Provides general clerical, word processing and data input support for the relevant teams as required to a proficient level.
• To provide admin support and monitoring of communication links for audit requests.
• The identification and selection of calls and subsequent retrieval of calls throught the call recording platforms for audit for all staff within the 111 CAS and 999 EOC service.
• The delegation of audits to appropriately trained staff, along with the tracking and distribution of completed audits.
• The co-ordination, sharing and tracking of training materials and staff to support the ongoing development of the CAS and 999 teams.

Option to join NHS pension scheme
A minimum 27 days’ holiday each year, increasing after 5 years’ service.
Personal and professional development and training opportunities.
Salary Sacrifice schemes for cars or push bikes.
Access to occupational health and counselling services.
Award winning wellbeing hub
Back up buddy App
Access to NHS discounts, offering NHS employees a range of money-saving deals.

Other than in exceptional circumstances, the starting salary for staff new to the NHS will be the bottom point of the band to which they have been appointed.

• Creation and development of tracking tools / reports to support the oversight and awareness of PaCCS audits.
• Good working knowledge of Microsoft word and Excel.
• Experienced and skilled in NHS Pathways and Cleric Computer Aided Dispatch.
• Co-ordinate and escalate the request for audits due to investigations and incidents.
• To ensure the tracking of all areas of audit – along with sharing results with staff to support development of individual clinicians.
• Completion of regular trend identification for individual staff learning along with production of trend reports for oversight and governance meetings and support he wider distribution of these areas.
• Organise meetings, handles messages and responds to enquiries.
• The production of the required reports for oversight by the Senior Leadership Team and wider Trust if required.

• Provides general clerical, word processing and data input support for the relevant teams as required to a proficient level.
• To provide admin support and monitoring of communication links for audit requests.
• The identification and selection of calls and subsequent retrieval of calls throught the call recording platforms for audit for all staff within the 111 CAS and 999 EOC service.
• The delegation of audits to appropriately trained staff, along with the tracking and distribution of completed audits.
• The co-ordination, sharing and tracking of training materials and staff to support the ongoing development of the CAS and 999 teams