Position: IVR Architect
Work Location: Charlotte, NC (Onsite)
Duration: Long Term Contract

Requirements:

• Experience with Conversational AI projects, Intent identification and LLM development with Strong expertise in developing conversational AI applications (chatbots, IVR systems, virtual assistants).
• Proficiency in integrating AI solutions with RESTful APIs and external services, web services, data retrieval, and integrations with conversational AI platforms, frameworks, and tools.
• Build and refine chatbots, virtual assistants, and IVR systems that provide intuitive and effective user interactions.
• Experience with Generative AI models and fine-tune LLM-based conversations for high-quality, context-aware interactions.
• Develop and optimize natural language understanding (NLU) and processing (NLP) models to improve accuracy and user intent identification.
• Good to have knowledge in KORE AI as current IVRs are built in KORE AI platform and integrations required with KORE AI.

Job Type: Contract
Pay: Up to $70.00 per hour
Expected hours: 40 per week
People with a criminal record are encouraged to apply
Work Location: In perso

Please refer the Job description for details