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IVR Automation Test Engineer at Zensar Technologies UK Ltd

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

0.0

Posted On

26 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Functional Requirements, Technical Writing, Large Projects, Communication, Voice Components, Contact Center Practices, IVR Knowledge, Call Flows, Automation Testing, Cyara, Smoke Testing, System Integration Testing, Regression Testing, Visio Call Flows

Industry

IT Services and IT Consulting

Description

Creation of functional requirements based on business/client/end user needs · Experience in technical writing · Experience working on large/complex projects · Ability to communicate with engineers on requirements and expected outcomes · Familiarity with voice components and/or contact center practices/procedures · IVR knowledge of call flows, automation, self service · IVR, Complex ACD testing (both speech and DTMF) · Automation testing using Cyara or similar tools · Smoke testing, System integration testing, regression testing · Creation of Visio call flows, both detailed and high level based off User interface documentation

How To Apply:

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Responsibilities

The role involves creating functional requirements based on business and user needs. The engineer will also be responsible for testing IVR systems and ensuring quality through various testing methodologies.