IVR BA at ZENSAR TECHNOLOGIES SINGAPORE PTE LTD

, , India -

Full Time

Start Date

Immediate

Expiry Date

12 Oct, 26

Salary

0.0

Posted On

14 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IVR Functional Consulting, Automation Testing, Cyara, Functional Requirements, Technical Writing, Voice Components, Contact Center Practices, Call Flows, Self Service, ACD Testing, Speech Testing, DTMF Testing, Smoke Testing, System Integration Testing, Regression Testing, Visio

Industry

IT Services and IT Consulting

Description

3. IVR Functional Consultant * Automation testing using Cyara or similar tools * Creation of functional requirements based on business/client/end user needs * Experience in technical writing * Experience working on large/complex projects * Ability to communicate with engineers on requirements and expected outcomes * Familiarity with voice components and/or contact center practices/procedures * IVR knowledge of call flows, automation, self service * IVR, Complex ACD testing (both speech and DTMF) * Smoke testing, System integration testing, regression testing * Creation of Visio call flows, both detailed and high level based off User interface documentation At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar [https://www.zensar.com/careers/] and join us to Grow. Own. Achieve. Learn. [https://www.youtube.com/embed/i2NZsiQqVnU?autoplay=1&fs=1] to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

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Responsibilities

The role involves creating functional requirements and Visio call flows based on business and end-user needs. It also requires performing various levels of IVR and ACD testing, including automation and regression testing.