Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

JOB DESCRIPTION

We are seeking an experienced IVR Chatbot Developer with a focus on Genesys Cloud CX to join our team for a 9-12 month engagement. The ideal candidate will have a strong background in developing multichannel self-service/IVR and Omni-Channel Orchestration Routing solutions. This role requires hands-on experience with both voice and non-voice applications, as well as a thorough understanding of the Genesys Framework and its integration with internal and external components.

REQUIREMENTS:

• Minimum 3 to 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
• Functional and hands-on experience in developing Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) application solutions using Genesys Cloud CX Architect.
• Thorough understanding of the Genesys Framework and integration with internal and external components.
• Proven delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menus based on customer treatment strategies.
• Genesys Cloud CX certified professional in one or more focused solution areas (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.).

QUALIFICATIONS:

• Strong application development experience with Genesys Cloud CX.
• Hands-on experience with both voice and non-voice application development.
• In-depth knowledge of the Genesys Framework and its integration capabilities.
• Proven track record of delivering Self Service and Analytics solutions.
• Genesys Cloud CX certification in one or more focused solution areas.
• Excellent communication and collaboration skills.

SKILLS (COMPETENCIES)

Verbal Communication
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion

• Develop and implement multichannel self-service/IVR and Omni-Channel Orchestration Routing solutions on Genesys Cloud CX.
• Design and develop Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications using Genesys Cloud CX Architect.
• Ensure seamless integration of Genesys solutions with internal and external components.
• Deliver Self Service and Analytics solutions with speech-based interfaces and dynamic menus tailored to customer treatment strategies.
• Maintain and update certifications in Genesys Cloud CX focused solution areas.
• Collaborate with cross-functional teams to ensure successful project delivery.
• Provide regular updates on project progress, challenges, and solutions to stakeholders and management.