REQUIREMENTS

• 4+ years of experience in DTMF IVR application development (Contact Center)
• Relevant technologies include but are not limited to:
• Cisco Call Studio / Cisco CVP VXML Server, CVP custom elements (Java), Call Studio GUI, Apache Tomcat, etc.
• Java development with client backend integrations (HTTP REST APIs, oAuth2, XML Web Services, MS SQL Server)
• Knowledge of UCCE / ICM (Integration of CVP IVR Applications with UCCE Routing Scripts, DNIS ,Queuing to Skillgroup, CTI Variables, Finesse Agent Desktop)
• Experience in Analysis of speech, speech repair and fine tuning of NLU and developing NLU IVR is a plus
• Understanding of AWS, Google Cloud and Microsoft Azure.
• High comfort level in leading the build / support (7/24/365) of highly complex and/or comprehensive applications/systems
• Familiarity with tools like JIRA, Cyara and Confluence
• Strength in identifying root causes and implementing targeted and controlled remediation plans
• Strong verbal and written communication skills are essential
• Self-motivated team player with high energy and ability to work independently as well as within a team
• Hands-on experience with various SDLC including waterfall, agile and extreme methodologies
• Experience working within a large-scale Financial Enterprise environment
  Job Types: Full-time, Permanent

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Cisco CVP: 5 years (required)
• Contact center: 5 years (required)
• IVR: 5 years (required)

Work Location: Hybrid remote in Toronto, ON L0E 0A

Please refer the Job description for details