[IWC] Client Advisor_더현대 서울 at Richemont

Seoul, , South Korea -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

0.0

Posted On

03 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales strategy, Relationship management, Customer relationship management, Sales performance monitoring, Contract negotiation, Market intelligence, Product education, CRM system management, Strategic planning, Business development, Financial goal alignment, Compliance management, Presentation skills, Team supervision, Luxury retail

Industry

Retail Luxury Goods and Jewelry

Description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity. YOUR MISSION: Manage a sales channel, such as such direct sales, online sales, or retail sales. Develop and implement channel sales strategies that align with the overall business objectives. Identify new business opportunities, set sales targets, and monitor performance metrics to ensure that the channel is meeting or exceeding sales goals. Manage relationships with channel partners, negotiate contracts, and provide training and support to ensure that the partners are equipped to sell the organization's products or services effectively. HOW WILL YOU MAKE AN IMPACT? - Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization, enabling effective two-way flow of information and resolution of issues. - Set clear objectives for each sales call; develop and deliver presentations tailored to the known interests, needs, issues, and concerns of decision-makers and influencers within the customer organization; gather and analyze relevant information; and secure agreement to a statement of customer requirements. - Cultivate a personal network within the business sector and represent the organization at industry events to obtain market intelligence and enhance the visibility and reputation of the organization, its products, and services. - Configure complex product-and-services solutions and associated contractual terms that meet the customer's mid- to long-term needs, incorporating input from relevant internal specialists. Present solutions to customer representatives and negotiate agreements within predefined commercial parameters, or review and authorize sales proposals from team members that deviate from standard terms, escalating issues to senior management as necessary. - Manage and deliver pricing and terms projects, negotiating with external strategic partners on pricing and terms. - Control specific segments of the organization's business performance metrics, ensuring strategic alignment with financial goals and objectives. - Manage a portfolio of contracts and negotiate service-level agreements, planning, coordinating, and supervising activities related to major contracts. - Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement to enhance customer relationship management. - Implement and control compliance management for specific segments of the organization's external partners. - Develop product education courses to meet identified needs, improving performance and meeting business requirements. - Act as a subject matter expert in technology, policy, regulation, or operational management for the team, maintaining external accreditations and an in-depth understanding of current and emerging external regulations and industry best practices through continuing professional development, attending conferences, and reading specialist media. - Ensure all activities and responsibilities are conducted in accordance with the company's diversity and inclusion guidelines. - Required qualifications include a Master's Degree or equivalent level of education, extensive experience enabling the job holder to handle the majority of situations and advise others, and experience in general supervision of more junior colleagues. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Master's Degree or Equivalent Level Experience enables job holder to deal with the majority of situations and to advise others. #Richemont #WeCraftTheFuture In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.

Responsibilities

The Client Advisor is responsible for managing sales channels, developing sales strategies, and building relationships with key customer accounts to meet business objectives. They also oversee performance metrics, negotiate contracts, and provide product training to ensure effective sales operations.