J1 Rooms at Avion Hospitality Employee Services LLC

New Orleans, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Guest service, Communication, Problem resolution, Cash handling, Concierge assistance, PBX operations, Hospitality systems, Conflict resolution, Adaptability, Interpersonal skills

Industry

Hospitality

Description

Description Position Overview: We are seeking a motivated and service-oriented J-1 Intern/Trainee to join our Rooms Division team. This program offers hands-on experience across key guest-facing departments, including Front Office, Guest Services, and Communications. The ideal candidate is eager to learn, culturally curious, and passionate about delivering exceptional hospitality experiences. Program Structure (Rotational): Participants will rotate through the following areas: Front Office: Guest check-in/check-out, reservations support, cash handling, and problem resolution Guest Services: Concierge assistance, guest relations, amenity coordination, and service recovery Communications: PBX operations, call handling, guest request coordination, and internal communication flow Key Responsibilities: Provide warm, professional, and personalized service to all guests Learn and follow brand and property service standards Assist with daily operations in each assigned department Handle guest inquiries, requests, and concerns promptly and effectively Maintain clear and professional communication with team members and leadership Support operational needs, including peak business periods, weekends, and holidays Demonstrate adaptability while rotating between departments Learning Objectives: Develop a comprehensive understanding of Rooms Division operations Build strong guest service and communication skills Gain exposure to hospitality systems and service standards Strengthen problem-solving and conflict-resolution abilities Understand cross-department collaboration within a hotel environment Qualifications: Currently enrolled in or recently graduated from a Hospitality, Tourism, or related program Eligible for a J-1 Visa (Intern or Trainee category) Strong interpersonal and communication skills Professional appearance and demeanor Ability to work in a fast-paced, multicultural environment Flexible schedule, including weekends and holidays Previous hospitality experience is a plus, but not required Program Benefits: Hands-on training in a full-service hotel environment Exposure to multiple Rooms Division functions Mentorship from experienced hospitality leaders Cultural exchange experience in the United States Opportunity to develop career-ready skills in hospitality

Responsibilities

The intern will rotate through front office, guest services, and communications departments to provide personalized service and support daily hotel operations. They are responsible for handling guest inquiries, managing requests, and maintaining professional service standards.