J202601015 Product Engineer I at Quadient

Milford, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

98000.0

Posted On

12 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Project Management, Network Protocol Analysis, Technical Writing, Coding, Configuration Development, Customer Training, Problem Solving, Mechanical Design, Software Development, Process Improvement, Collaboration, Customer Satisfaction, B2B Solutions, Cloud-Based Solutions, Salesforce, XML Coding

Industry

Freight and Package Transportation

Description

Company Description At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Job Description This position is responsible for the organizational product engineering activities and advanced technical solution support for the entire life-cycle of Quadient products. The role requires an individual to use independent thought and creativity in addition to their knowledge, training, and experience to solve complex problems and develop new solutions. The ideal candidate will be an individual who is driven, detail-oriented, and technically competent. Experience with Quadient’s solutions is preferred. Your role in our future Engineering: 80% Lead launch go to market projects representing Product Engineering and Service for new applications and solutions being introduced to our marketspace Partner with relevant internal departments to assist in developing new products by recommending performance standards, specification guidelines, evaluating designs, and incorporating internal and external feedback Collaborating with Marketing, Product Management, Sales, R&D, Field Service, Customers, and External Partners on contributing to the design of the products for the market Attend and contribute to product review meetings focused on product performance, reliability, and quality Lead Process Improvement and New Initiative Projects with a set objective and timeline. Act as facilitator by calling meetings and assigning tasks as needed with any resource in the organization Designing solutions independently for known mechanical problems and software bugs Developing and modifying business processes for customer satisfaction improvement Authority to pass/fail new solutions or revisions from going to market Coding and configuration development of Mailing and Shipping software solutions with integration to customer Backoffice systems Responsible for determining when Technical Service Bulletins or Advisories are required and creating them, when necessary, along with any other required documentation such as Knowledge Base web content and training materials Develop Solution Test Plans and conduct lab and field beta testing to ensure products satisfy the following: compliance with Postal Regulations (when applicable), Functional Specifications, general design parameters, and customer expectations Completes customer visits where necessary and works with all departments to ensure customer expectations are exceeded Support 10% Provides “Tier-3” advanced technical support of new, current, and legacy products and solutions regarding escalated issues from customers and/or Field Service teams by replicating issues, identifying bugs, and developing solutions without any scripts or support documentation Work with customer’s IT departments to troubleshoot difficult network connectivity issues Training 10% Develop and create customer and technical training videos and other digital content Assist with developing and reviewing technical training course content and conducting classes as required Supports all members of the Tier-2, Technical Training, and Field Service teams by providing supplemental training and information on new products, special tools, new technologies, and/or best practices Qualifications Your profile Two-year degree in technical related area minimum or Military equivalent. Four-year degree preferred 7+ years minimum advanced technical or engineering experience with B2B Office equipment and PC applications and/or cloud-based solutions Able to work independently and remotely with little guidance Project management skills Network+ and/or SQL certification desired Experience with using Wireshark, or similar, network protocol analyzer tools Knowledgeable in Microsoft Windows, Word, Excel, PowerPoint, Visio, and Project Familiarity with Windows, Android, ans iOS embedded mobile devices Technical writing skills Knowledge of Salesforce preferred XML coding experience preferred Able to travel 35% of the time Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you. Help shape the future of customer communications. Apply now. #LI-NB1 Additional Information Rewards & Benefits Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. Endless Learning: Access global opportunities for growth through our 24/7 online learning platform. Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program. Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. Caring for Wellbeing: Access our complimentary employee assistance program for mental health support. Smart Work at Quadient At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. Be yourself at Quadient Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice. We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected] Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. People. Connected. Compensation: USD65400 - USD98000 - yearly

Responsibilities

The role involves leading product engineering activities and providing advanced technical support throughout the product life-cycle. Responsibilities include collaborating with various departments, leading process improvement projects, and ensuring product compliance and customer satisfaction.