J202602028 Portfolio Specialist at Quadient

Milford, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

31.44

Posted On

18 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Commercial Collections, Customer Service, Problem-Solving, Cross-Departmental Collaboration, Adaptability, Goal Achievement, Account Management, Customer Retention, Order-To-Cash Processes, Inquiry Response, Record Keeping, Interpersonal Skills, Communication Skills

Industry

Freight and Package Transportation

Description

Company DescriptionAt Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.Job DescriptionThe Portfolio Specialist is a key contributor within Quadient’s Collections Department, responsible for managing a high‑volume portfolio of more than $2M and up to 3,000 delinquent commercial accounts across multiple business verticals, including leasing, government, national accounts, hard sales, software, and revolving credit lines. This role requires a decisive collections professional who consistently makes 30+ customer contacts per day while maintaining a strong customer‑service mindset and commitment to customer retention. Successful candidates bring experience in commercial collections, excel in problem‑solving and cross‑departmental collaboration, and demonstrate initiative in adapting to change and achieving performance goals. The Portfolio Specialist plays a vital role in driving resolution, improving order‑to‑cash processes, and supporting positive customer relationships throughout the collections cycle.Your role in our futureProvide single point of contact for customers in designated accounts receivable portfolio assignment.Review all delinquent accounts and perform customer service-related collection activities, spearhead next steps and follow-up action plans.Analyze and resolve problems by coordinating with appropriate departments to drive operational excellence in the order-to-cash application cycle.Respond to external/internal inquiries regarding payment and case escalation status.Meet established standards for collection performance.Maintain detailed records of customer contact activities.Partner with sales organization/dealers/field office management to communicate status of accounts and expedite resolution.QualificationsYour profile 2-4 years of commercial collections/customer service experience preferred. Note: willconsider college graduates with strong customer centric personality.Strong interpersonal skills.Proven track record of making 30 or more effective customer contacts daily and theability to manage portfolio larger than $2M.Excellent oral and written communication skills.4-year college degrees are desirable.Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you. Turn your passion into performance. Apply now. #LI-NB1Additional InformationRewards & Benefits Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. Endless Learning: Access global opportunities for growth through our 24/7 online learning platform. Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program. Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. Caring for Wellbeing: Access our complimentary employee assistance program for mental health support. Smart Work at Quadient At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. Be yourself at Quadient Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice. We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected] Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. People. Connected. Compensation: USD20.91 - USD31.44 - hourly

Responsibilities

The Portfolio Specialist manages a high-volume portfolio of over $2M across delinquent commercial accounts, serving as the single point of contact for customers and spearheading collection activities and follow-up action plans. This role involves analyzing and resolving problems by coordinating with other departments to improve order-to-cash processes while meeting established collection performance standards.