J202602031 IT Support US (Open) at Quadient

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

35.34

Posted On

13 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Troubleshooting, Software Troubleshooting, Network Troubleshooting, Windows, MacOS, Microsoft 365, Account Access, MFA, Printers, Peripherals, Mobile Devices, Microsoft Teams Rooms, Active Directory, Ticketing Systems, Remote Support Tools, Customer Service

Industry

Freight and Package Transportation

Description

Company Description At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Job Description The Helpdesk Technician is the first point of contact for all Americas i.e. US, Canada, Mexico and Brazil approx. 2000 internal employees seeking technical assistance. This role provides day‑to‑day support for hardware, software, and basic network issues, ensuring timely resolution and exceptional customer service. The technician troubleshoots incidents, documents solutions, and escalates more complex problems to higher support tiers. Your role in our future Serve as the frontline IT support resource, providing timely assistance to employees via phone, email, ticketing system, and in‑person requests. Diagnose and resolve first-level technical issues across Windows/macOS devices, Microsoft 365 applications, account access, MFA, printers, peripherals, mobile devices, and basic network connectivity. Manage and document all support activity, ensuring accurate ticket logging, proper prioritization, and escalation to higher support tiers when necessary. Support hardware and system setup, including workstation configuration, software installations, and onboarding/offboarding tasks such as account provisioning. Troubleshoot Microsoft Teams Rooms technology, addressing audio/video problems, device connectivity, and meeting room hardware performance. Maintain clear communication and high-quality service, contributing to user guides, knowledge base materials, and delivering a friendly, professional support experience. Qualifications High school diploma or equivalent required; associate degree or relevant technical certifications (CompTIA A+, ITF+, etc.) preferred. Basic knowledge of IT concepts, computer hardware, and software troubleshooting. Familiarity with Microsoft Windows, macOS, and Microsoft 365 applications. Ability to diagnose and resolve common end-user technical issues. Strong verbal and written communication skills with a customer-focused approach. Ability to remain calm, professional, and effective under pressure. Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you. Harness your passion for technology. Apply now. #LI-NB1 Additional Information Preferred Skills & Experience Prior experience in a helpdesk or technical support environment. Working knowledge of Active Directory for account creation and password management. Experience using ticketing systems (e.g., ServiceNow, Jira, Freshservice). Understanding of remote support tools such as Quick Assist, TeamViewer, or similar platforms. Working Conditions Standard office environment with occasional physical tasks, including lifting equipment up to 25 lbs. May require periodic on-call or after-hours support depending on organizational needs. Rewards & Benefits Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. Endless Learning: Access global opportunities for growth through our 24/7 online learning platform. Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program. Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. Caring for Wellbeing: Access our complimentary employee assistance program for mental health support. Smart Work at Quadient At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. Be yourself at Quadient Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice. We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected] Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. People. Connected. Compensation: USD 24.56 - USD 35.34 - hourly

Responsibilities

Serve as the frontline IT support resource, providing timely assistance to approximately 2000 internal employees across the Americas via phone, email, ticketing system, and in-person requests. The role involves diagnosing and resolving first-level technical issues across various hardware, software, and basic network problems, while managing and documenting all support activities.