Janitorial Overnight Supervisor at United Services Group

Mississauga, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

17 Jan, 26

Salary

0.0

Posted On

19 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Task Management, Communication Skills, Conflict Management, Negotiation Skills, Advanced Technology Competency, Budgeting, Costing, Floor Care, Cleaning Procedures, Process Driven, Compliance Driven, Coaching, Mentoring, Time Management, Problem Solving, Independent Work

Industry

Oil and Gas

Description

About Us We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year. Job Summary Key Focus: This Role is responsible for supporting the nightly operations of janitorial teams across multiple sites across Ontario pertaining to Adhoc & Specialized Services delivery. This role ensures that these services are delivered efficiently, safely and to the highest quality standards, while maintaining strong customer relationships and managing staff performance. Duties and Responsibilities: Customer Relationships & Communication Function as the face of United to customers in the field, building lasting partnerships rooted in responsiveness, reliability, and trust. Champion a customer-centric culture by aligning field team actions with customer expectations and service standards. Lead proactive outreach and store visits to discuss performance, address operational issues, and resolve cases collaboratively. Manage escalations with urgency and tact, ensuring all customer concerns are resolved at or above expectations. Facilitate structured communications between customers and internal teams to ensure alignment, transparency, and accountability. Team Supervision and Leadership Set expectations of Scope of Work delivery Supervise, train, and support Janitorial staff Conduct regular site visits to inspect work quality Schedule shifts and assign duties to ensure adequate coverage Operational Oversight Collaborate with Teams to come up with action plans to improve quality and productivity Coordinate and monitor cleaning operations to meet customer expectations Ensure compliance with health and safety regulations, legal, uniform/ID badges compliances Respond promptly to services issues and emergencies Inventory & Budget Management Monitor and control operational budgets and costs Manage inventory of cleaning supplies and equipment Internal Communication Participate in process improvement and internal business review meeting Using Salesforce to communicate to relevant departments on status of work Recruitment, Training & Development: Collaborating with Talent Acquisition to support potential labour coverage Support training and performance management of janitorial staff Job Requirements and Expectation Building strong Customer and Team relationships Available to address Customer and Team needs and concerns in a timely manner. Willing to travel frequently within the designated territory or outside the province as may be required from time to time to support the entire territory. Ability to deal with high levels of stress and solve problems as they arise. Ability to work flexible shifts on a rotation basis. Available to address concerns in a 24/7 environment. Skills: Task management & Planning skills Communication Skills: Active listening, verbal, and written communication skills Conflict management & negotiation skills Advanced technology competency. Managing budgeting & costing Expertise in floor care and cleaning procedures is an asset Process and compliance driven Coaching and Mentoring Superior time management and problem-solving skills Ability to work independently Education/Experience Minimum of 5 years’ experience in the Janitorial industry

Responsibilities

The Janitorial Overnight Supervisor is responsible for supporting nightly operations of janitorial teams across multiple sites, ensuring efficient and high-quality service delivery. This role also involves managing customer relationships and staff performance.