Japan Cardmember Maintenance & Inquiries (CMMI) Analyst - Voice at American Express Company South Africa

, , -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Fluency In Japanese, Call Handling Experience, PC Skills, Collaboration, Customer Centric, Can Do Attitude, Address Change, Card Replacement, Data Tracking, Reporting, Problem Solving, Communication, Teamwork, Attention To Detail, Service Level Agreement, Customer Inquiries

Industry

Financial Services

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Reaching out to card members and stakeholders on business resolutions and updates via voice calls or emails. Performs outbound call and incoming call. Partner with relevant teams such as American Express vendor and team members in Tokyo & Kuala Lumpur to ensure correct customer request is performed for our card members Provide maintenance activities such as Address Change, card replacement or others, if necessary. Ensure card members’ request is fulfilled within Service Level Agreement (SLA). Verify card member details and profiles through Amex systems Liaise with internal teams within GSG to coordinate and resolve customer inquiries. Data tracking, review and reporting to relevant stakeholders on certain timeframe requirements. Minimum Qualifications Fluency in speaking, reading and writing in Japanese. Minimum 2 years of working experience in related field and with call handling experience Able to deliver result in accordance with policy and procedure Good PC skills – including MS word, Excel and others. Able to collaborate with colleagues, stakeholders and business partners effectively Openness to take on feed back to improve individual performance A customer centric, "Can do" attitude & willing to go beyond as a great service provider Degree and above, with at least 3 years’ experience in the relevant field. Diploma, with at least 5 years’ experience in the relevant field. Technical Certificate or equivalent, with at least 7 years’ experience in the relevant field. (For the purpose of EP application) We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid or onsite arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The role involves reaching out to card members and stakeholders to resolve business inquiries via voice calls or emails. Analysts will perform maintenance activities and ensure requests are fulfilled within Service Level Agreements.