Japan Merchant Onboarding Analyst (Japanese Speaking) at American Express Company South Africa

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Japanese, English, Target Driven, Accountability, Analytical Skills, Time Management, Organizational Skills, Decision-Making, Attention To Details, Agile Problem-Solving, Influencing Skills, Relationship Management, Conflict Resolution, Issue Ownership, Motivated, Team Player

Industry

Financial Services

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. In this role you will be responsible for: Providing outstanding service to our Merchants based in Japan Handling various ad-hoc requests from our Merchants such as account setups and terminal enablement. Handling situations which may require adaptation of response or extensive research according to customer/Merchant response. Using computerised system for tracking, information gathering, and/or troubleshooting. Understanding the organisation and various products/services we offer Problem solving, assessing the needs of Merchants and suggesting/promoting alternative products or services. Minimum Qualifications: Excellent verbal & written communication skills in Japanese and English Target driven and took accountability for your work, whilst working in a fast-paced metric driven environment Excellent analytical, time management, organisational and strong decision-making skills required High attention to details with an agile problem-solving mindset Ability to quickly learn and utilise multiple tools and technology in servicing environment High influencing skills when dealing with escalated issues, using strong relationship management and conflict resolution skills to effectively liaise across teams Ability to own customer issues through to resolution, overcome challenges and know when to seek assistance, match creative solutions to the needs of the customer and clearly explain outcomes to them High accountable, motivated, and positive mindset Team player with ability to effectively deal with shifting priorities and high work volume unsupervised. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. カスタマーケアプロフェッショナル（バックオフィス・日本加盟店対応） You Lead the Way. We’ve Got Your Back. アメリカン・エキスプレスは、適切な支援によって、人々や企業が驚くべき発展を遂げる力を持っていることを理解しています。顧客が経済的に安心して前進できるようサポートし、商取引を新たな高みへと引き上げ、あるいは人々が世界を探検することを奨励しているにせよ、当社の従業員は常に可能性を再定義し、その一歩一歩を互いに支援し合えることを誇りにしています。チーム・アメックスに参加すると、6万人以上の従業員からなる多様なコミュニティの一員となり、日々、優れたカスタマー・エクスペリエンスを提供するという共通の目標を持つことができます。私たちは、同僚が仕事面でも個人面でも成長するために必要なサポートを提供します。アメックス・フレックスとは、アメックス独自の対面式企業文化の重要な側面を維持しながら、より柔軟な働き方を可能にする企業向けワークモデルです。職務やビジネスニーズに応じて、社員はオフィス勤務、ハイブリッド勤務（オフィス勤務とバーチャル勤務の組み合わせ）、完全バーチャル勤務のいずれかを選択することができます。意欲的で学習意欲の高い日本語カスタマーケア担当者を募集しています。カスタマー・フルフィルメント・ネットワークチームの一員として、日々優れたカスタマー・エクスペリエンスを提供することができるでしょう。 In this role you will be responsible for: 業務内容と責任日本の加盟店に優れたサービスを提供アカウント設定や端末の有効化を含む、加盟店からの各種リクエスト対応顧客や加盟店の対応に応じての調査追跡、情報収集、トラブルシューティングのためのコンピューターシステムの使用アメリカン・エキスプレスが提供する様々な商品やサービスの理解問題解決、加盟店のニーズの評価、代替商品またはサービスの提案/促進 Minimum Qualifications: 必要条件日本語と英語での優れた会話および読み書きのコミュニケーション能力目標達成を重視し、自分の仕事に対して責任を持つことができる方優れた分析力、時間管理能力、組織力、強い意思決定力を有する方機敏な問題解決思考を持ち、細部にまで気を配れる方サービス環境で複数のツールや技術を迅速に習得し、活用できる能力問題対処の際のチーム間での効果的な協力ができる方問題解決、課題克服、支援を求めるタイミングを見極め、顧客のニーズに合った解決を提供し、その結果を顧客に明確に説明する能力責任感、やる気があり、前向きな考えの方優先順位の変化や大量の作業を効果的に対処する能力アメリカン・エキスプレスでの雇用は、適用される法律および規制に従い、身元確認調査が完了することが条件となります。 We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid or onsite arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Responsibilities

This role involves providing outstanding service to Merchants based in Japan, handling various ad-hoc requests such as account setups and terminal enablement. Responsibilities also include using computer systems for tracking, troubleshooting, assessing merchant needs, and suggesting/promoting alternative products or services.