Japanese Bilingual Customer Service Associate | Music Streaming Services | at Sutherland

Mandaluyong, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual Communication, Customer Support, Japanese Language, English Language, Email Handling, Chat Support, Call Handling, Problem Solving, Rapport Building, Data Capture, Target Achievement

Industry

IT Services and IT Consulting

Description

Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. Job Description As a Japanese Bilingual Customer Service Associate for our Music Streaming Services account in Shaw, , and you'll be managing subscriptions, assisting with account registration, and handling cancellation requests to ensure our customers enjoy a seamless music experience. Provide bilingual customer support (English + Japanese) across multiple channels (live and non-live) Handle Email/Chat/Calls for the customers using the provided tools Resolve the customer's issue. Establish and maintain rapport with consumers Accurately capture all required information in the respective tools Accurately report all happenings on the email/chat/calls to the respective supervisor/lead Complete all given tasks within the time specified Adhere to the rules and regulations of the company Adhere to the non-disclosure agreement Qualifications Finished at least 2 years in college (or High School Graduate + relevant work experience) Excellent English and Japanese written and verbal communication skills Working knowledge on computers Good customer service and problem solving skills Meet the specific daily targets with respect to the Key Result Areas Additional Information All your information will be kept confidential according to EEO guidelines.

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Responsibilities

The role involves managing customer subscriptions, handling account registration, and processing cancellation requests for music streaming services. Associates will provide bilingual support in English and Japanese across live and non-live channels like email, chat, and calls to ensure a seamless customer experience.