Japanese customer support at Two95 International Inc

Cyberjaya, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

26 Aug, 26

Salary

0.0

Posted On

28 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Japanese Fluency, Customer Service, Verbal Communication, Problem Solving, E-commerce, Call Handling, Chat Support, Email Support, KPI Management

Industry

technology;Information and Media

Description

- Fluent in Japanese (strong verbal communication skills) - Diploma / Bachelor’s Degree or equivalent - Excellent customer service mindset - Passionate about helping customers and solving problems - Able to work rotational & night shifts - E-commerce experience is an added advantage - Fresh graduates with strong Japanese proficiency are encouraged to apply We’re looking for someone who is customer-focused, detail-oriented, and committed to delivering high-quality service. What You’ll Be Doing : - Handle live customer contacts (calls, chats, emails) - Provide accurate and professional solutions to inquiries - Ensure high customer satisfaction on every interaction - Meet quality standards and KPI targets - Complete 9 hours of staffed time per rostered day How to Apply : Interested candidates are required to: Submit your updated resume Complete 3 required assessments: JP LAT (Japanese Language Assessment Test) – Provided upon application CS Logical Assessment – Provided upon application Typing Test – Provided upon application Job Types: Full-time, Permanent Work Location: In person - Fluent in Japanese (strong verbal communication skills) - Diploma / Bachelor’s Degree or equivalent - Excellent customer service mindset - Passionate about helping customers and solving problems - Able to work rotational & night shifts - E-commerce experience is an added advantage - Fresh graduates with strong Japanese proficiency are encouraged to apply We’re looking for someone who is customer-focused, detail-oriented, and committed to delivering high-quality service. What You’ll Be Doing : - Handle live customer contacts (calls, chats, emails) - Provide accurate and professional solutions to inquiries - Ensure high customer satisfaction on every interaction - Meet quality standards and KPI targets - Complete 9 hours of staffed time per rostered day How to Apply : Interested candidates are required to: Submit your updated resume Complete 3 required assessments: JP LAT (Japanese Language Assessment Test) – Provided upon application CS Logical Assessment – Provided upon application Typing Test – Provided upon application Job Types: Full-time, Permanent Work Location: In person

Responsibilities

Handle live customer interactions via calls, chats, and emails to provide professional solutions. Ensure high customer satisfaction while meeting quality standards and KPI targets.