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Japanese IT Service Desk Associate at Bosch Group

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

13 Oct, 26

Salary

0.0

Posted On

15 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Japanese Language, IT Service Desk, Microsoft Office, Microsoft Outlook, First Level IT Support, Incident Management, Customer Service, Problem Solving, Cross-functional Thinking, Workplace IT

Industry

Software Development

Description

Company Description At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers. Job Description First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook Collect, document, resolve and process user incidents and requests via phone/e-mail/chat Use knowledge base in daily business Frequently communicates with team management about new solutions and open points Support the ITSD Global Team in developing new ways of working Qualifications Preferably with minimum 6 months experience in an IT Service Desk, ideally in CI Hotline Excellent knowledge (oral and written) Japanese language (at least B2-C1 level) General IT Knowledge with focus on workplace IT Ability of cross-functional thinking and quick problem solving skills Excellent communicator and team player Customer service and solutions-oriented person, conveying genuine willingness to help Ability to work under pressure High degree of self-motivation and learning potential Amenable to work on day shift; weekends off and working onsite Can start asap Additional Information Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email. Legal Entity: Bosch Service Solutions Inc.

Responsibilities

Provide first-level IT support for a global team by resolving user incidents and requests via phone, email, and chat. Collaborate with management to develop new solutions and improve ways of working within the ITSD Global Team.